RICHARD AGUILERA
Rancho Cucamonga
Summary
Results-driven professional with a strong passion for fitness, health, and physical therapy, bringing experience in leadership, customer service, and team collaboration. Skilled in problem-solving, communication, and creating positive client experiences in fast-paced environments. Recognized for adaptability, professionalism, and a proactive approach to achieving goals and supporting others in their health and wellness journey. Eager to continue learning, grow within the physical therapy field, and contribute to a team dedicated to improving patient care and recovery outcomes.
Overview
2027
2027
years of professional experience
Work History
Military Police Officer
U.S. Army
Fort Bragg, NC
- Maintained safety and security in high-pressure environments while exercising strong decision-making and situational awareness
- Prepared detailed incident and activity reports with accuracy and professionalism
- Coordinated effectively with team members across multiple shifts to ensure smooth operations and communication
- Assisted individuals in a professional and respectful manner while maintaining strict safety protocols
Customer Success Specialist
Wells Fargo
El Monte
- Develop strong relationships with customers and build trusted long-lasting partnerships
- Obtain relevant information to assist in resolution of customer’s inquiries
- Ability to prioritize and manage work queue requiring excellent time-management skills to meet goals and objectives
- Problem solve and handle issues of a sensitive and/ or confidential nature
Membership Counselor
Esporta Fitness
Highland
- Assisted members in selecting fitness programs tailored to their health and wellness goals
- Developed positive relationships with members through consistent communication and support
- Promoted a welcoming and energetic environment focused on health, fitness, and customer satisfaction
- Educated prospective members on fitness services and facility resources
Assistant General Manager
Esporta Fitness
Highland
10.2021 - 06.2022
- Close team/ working relationship with General Manager hiring, training, and development of fitness staff
- Support daily gym operations while fostering a positive and motivating environment for members and staff
- Build strong relationships with members to encourage long-term health and wellness habits
- Utilize strong communication and interpersonal skills to address member concerns and improve experiences
- Assist in team leadership, staff support, and operational coordination
- Promote fitness, wellness, and customer satisfaction through professional and energetic engagement
General Manager
Esporta Fitness
San Bernardino
06.2022 - 08.2022
- Establish, develop, and maintain positive business and customer relationships
- Identifying best practices and opportunities to drive improved results
- Maintain a clean and safe environment for members and staff
- Manage the day to day activities. Schedule employees and assign work to ensure proper coverage
General Manager
Esporta Fitness
Rancho Cucamonga
09.2022 - 12.2022
- Supervised daily club operations while maintaining a high standard of cleanliness and safety
- Supported members in achieving health and fitness goals through positive engagement and communication
- Led and motivated staff to provide exceptional customer service and teamwork
- Coordinated schedules and operational tasks to ensure smooth day-to-day performance
- Demonstrated adaptability and leadership in a fast-paced environment
Assist General Manager
EOS Fitness
Redlands, CA
01.2023 - Current
- Team Management
- Supported the General Manager in daily operations, fostering a positive team environment and enhancing staff morale.
- Utilizing exceptional communication skills to address member concerns and foster a positive community atmosphere.
- Building relations with members to create life long exercise practitioners.
Education
High School Diploma -
Central Union High School
El Centro, CAAssociate of Arts - Kinesiology
San Bernardino Valley College
San Bernardino, CA05-2026
Skills
- Exercise & Fitness Knowledge
- Team Collaboration
- Injury Prevention Awareness
- Wellness Coaching
- Critical Thinking
- Time Management
- Effective Communication
- Detail-Oriented
- Customer Service
- Patient Support & Assistance
- Mobility & Stretching Assistance
- Interpersonal Communication
- Adaptability in Fast-Paced Environments
Timeline
Assist General Manager
EOS Fitness
01.2023 - Current
General Manager
Esporta Fitness
09.2022 - 12.2022
General Manager
Esporta Fitness
06.2022 - 08.2022
Assistant General Manager
Esporta Fitness
10.2021 - 06.2022
Customer Success Specialist
Wells Fargo
Military Police Officer
U.S. Army
Membership Counselor
Esporta Fitness
High School Diploma -
Central Union High School
Associate of Arts - Kinesiology
San Bernardino Valley College
Awards & Certifications
Army Good Conduct Medal
Army Achievement Medal
Assistant General Manager of the Year Award -2024
BLS/CPR/AED Certification