RICHARD ADU BOAHEN
Brampton,ON
Summary
An experienced Mechanical/Automotive Engineer with parts and sales support skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the questions to quickly diagnose the root cause of problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Administrator
Service Machinery Trucks (SMT)
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
After Sales Administrative Supervisor
Sylva Spare Plus Limited
07.2022 - 10.2023
- Oversaw daily operations of the department, ensuring that all tasks were completed accurately and efficiently.
- Reduced errors in customer orders through careful review and implementation of quality control measures.
- Managed inventory levels and tracked product availability, leading to better order fulfillment rates.
- Increased team efficiency with improved communication strategies and delegation of tasks.
- Conducted regular performance reviews for team members, identifying areas for improvement while recognizing outstanding achievements among employees.
Service and Spare Parts Advisor
Sylva Spare Plus Limited
01.2019 - 12.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Workshop Manager
Augsuko Automobile Limited
11.2016 - 01.2019
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
Customer Service Advisor
Mechanical Lloyd Company Limited
01.2012 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Addressed complex issues by scheduling repair appointments.
- Maintained and managed customer files and databases.
- Tracked customer service cases and updated service software with customer information.
Service Technician/National Service Person
Mechanical Lloyd Company Limited
01.2010 - 01.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Evaluated systems according to predetermined checklist and noted issues.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
Bachelor of Science - Mechanical Engineering Technology (Automotive)
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi - Ghana01.2016
Higher National Diploma (HND) - Mechanical Engineering Technology (Plant)
TAKORADI POLYTECHNIC
Kumasi, Ghana01.2010
High School Diploma -
ARMED FORCES SECONDARY/TECHNICAL
Kumasi, Ghana01.2005
Skills
Proficient in
- Microsoft Office
- Incadea
- KSD
- BMW ETK client parts catalog
- Ford Microcat parts Catalog
- I'car
- Renault Portal
Personal Information
Driving License: B Class
Awards
- Service Advisor (Core Professional Curriculum)
- Service Advisor (Advanced Professional Curriculum)
- Certificate in Computer studies
References
- Justice Ankamah, Workshop Manager, TATA International Holdings, +2250706599237 / +233593841804
- Richard Mensah Donkor, Finance Manager, Sylva Spare Plus Limited, +233540124080 / +233501363691
- Mr. Philip Owusu Yiadom, Workshop Manager, Mac Ghana Limited, +233244515958
Languages
English
Professional Working
Certification
- Certified Warranty Administrator, Sylva Spare Plus Co. Ltd - May 23, 2023
- Introduction to Enhanced Maintenance Planner, SMT Ghana ltd - December 20, 2023
Timeline
After Sales Administrative Supervisor
Sylva Spare Plus Limited
07.2022 - 10.2023
Service and Spare Parts Advisor
Sylva Spare Plus Limited
01.2019 - 12.2021
Workshop Manager
Augsuko Automobile Limited
11.2016 - 01.2019
Customer Service Advisor
Mechanical Lloyd Company Limited
01.2012 - 08.2016
Service Technician/National Service Person
Mechanical Lloyd Company Limited
01.2010 - 01.2012
Service Administrator
Service Machinery Trucks (SMT)
Bachelor of Science - Mechanical Engineering Technology (Automotive)
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Higher National Diploma (HND) - Mechanical Engineering Technology (Plant)
TAKORADI POLYTECHNIC
High School Diploma -
ARMED FORCES SECONDARY/TECHNICAL
- Certified Warranty Administrator, Sylva Spare Plus Co. Ltd - May 23, 2023
- Introduction to Enhanced Maintenance Planner, SMT Ghana ltd - December 20, 2023
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