Richard Abney
Apple Valley
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Automotive Technician
Abney Auto Care
03.2023 - Current
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
- Conducted routine maintenance, including oil changes, brake inspections, and tire rotations.
- Utilized advanced diagnostic tools to identify issues and recommend appropriate solutions.
- Collaborated with team members to streamline workflows and enhance service efficiency.
Service Advisor
Valley Hi Toyota
03.2019 - 03.2020
- I provided outstanding customer service and retention with this company by maintaining a professional, trustworthy relationship with those to whom I provide services.. I was able to achieve the highest number in extended Toyota auto sales packages for the district which lead my leadership to send me to off-site training for service provided accomplishments. This helped me build leadership/management skills that continue to grow every day I work.
Rental Manager
Empire RV Rentals
07.2017 - 09.2019
- I was able to use my marketing skills as an agent to schedule and rent out RV trailers. I managed financial statements for the business as well as being the main point of contact to the customers to ensure customer satisfaction.
Shop Manager
Malcom’s Auto Repair
03.2016 - 07.2017
- Analyzed repair processes to identify bottlenecks, leading initiatives that improved turnaround time for vehicle service.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
Freight Handler/Team Leader
Walmart Distribution Center
05.2015 - 03.2016
- I was hired to process the incoming freight then quickly became a team leader. As a team leader I was in charge of employees to maintain company protocols in regards to freight processing.
- Trained and mentored team members to enhance productivity and operational effectiveness.
- Coordinated logistics to optimize shipping schedules and minimize transportation costs.
Automotive Technician/Owner
Full Service Automotive
04.2013 - 05.2014
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance and repairs on various vehicle types, ensuring optimal performance.
- Supervised daily operations of mechanic shop, ensuring efficient workflow and high-quality service delivery.
- Implemented preventive maintenance programs, reducing equipment downtime and improving overall operational efficiency.
Automotive Technician/Shop Manager
AV Auto Clinic
07.2006 - 04.2013
- I started this job as a lube tech at AV auto clinic then quickly got promoted to a Service Advisor. I provided outstanding customer service which lead to future services with a lot of the same customers and customer recommendations. I answered phone calls, and did follow up calls to ensure satisfaction with my customers. Over the years I became a supervisor which had five crew members under me. I would close out tickets and was in charge of vehicle repair transactions, as well as working with HR department assisting with payable and receivable accounts which helped me gain knowledge in how a shop is ran.
Education
Associate of Science - Science
Victor Valley College
Victorville, CA04-2006
Associate of Applied Business - Business Administration
Victor Valley College
Victorville, CA06-2009
Skills
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Upselling strategies
- Building rapport
- Sales background
Timeline
Automotive Technician
Abney Auto Care
03.2023 - Current
Service Advisor
Valley Hi Toyota
03.2019 - 03.2020
Rental Manager
Empire RV Rentals
07.2017 - 09.2019
Shop Manager
Malcom’s Auto Repair
03.2016 - 07.2017
Freight Handler/Team Leader
Walmart Distribution Center
05.2015 - 03.2016
Automotive Technician/Owner
Full Service Automotive
04.2013 - 05.2014
Automotive Technician/Shop Manager
AV Auto Clinic
07.2006 - 04.2013
Associate of Science - Science
Victor Valley College
Associate of Applied Business - Business Administration
Victor Valley College