Richard Mercier
HVAC Technician
Glenburnie,ON
Summary
Driven Service Technician with extensive experience at Everetemp Inc., excelling in repair, and preventive maintenance of HVAC systems. Demonstrated ability to enhance customer satisfaction through exceptional service and communication, leading to a significant increase in first-time fix rates. Skilled in troubleshooting and fostering team growth, adept at ensuring safety and efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician in the H V A C Industry
Everetemp Inc.
05.2015 - 07.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Education
313A - Commercial Refrigeration And Air Conditioning.
Algonquan College
Ottawa, ON05.1996
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Equipment Troubleshooting
- Documentation And Reporting
- Professional and Courteous
- Service Reports
- Mechanical Aptitude
- Hand tool expertise
- Equipment Inspection
- Customer Relationship Management
- Electrical Systems
- HVAC Systems
- Safety Procedures Adherence
- Scheduling and Coordination
- Work Documentation
- Following safety practices
- Diagnostics and troubleshooting
- System repairs
- Teamwork and Collaboration
- Excellent Communication
- Customer Relations
- Decision-Making
- Written Communication
Languages
English and french
Professional Working
Timeline
Service Technician in the H V A C Industry
Everetemp Inc.
05.2015 - 07.2024
313A - Commercial Refrigeration And Air Conditioning.
Algonquan College
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