Richar Brito
Toronto,ON
Summary
languages expert hard working small Quick learn
Responsible, respectful and polite Very friendly
easy going A positive human being who is always willing, to learn and help with anything
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pantree
North York Toronto
04.2023 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Warehouse Worker Quality Control
GMC
Oshawa, ON
04.2017 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as Number pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Assistant Manager of Animation Team
Riu Republic
Dominican Republic
03.2015 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Stock Associate
Julia Boutique
Dominican Republic
06.2012 - 08.2015
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Managed inventory storage in clean and organized fashion.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
- Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
- Enhanced productivity through proper use of equipment such as pallet jacks, hand trucks, and forklifts while adhering to safety protocols at all times.
- Answered customer questions and provided detailed product information.
- Coordinated with management on implementing new strategies aimed at improving overall stockroom performance and accuracy.
- Greeted customers and directed to requested products.
- Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
- Contributed to loss prevention efforts by adhering to company policies and procedures regarding theft deterrence measures.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Continuously sought opportunities to expand product knowledge, attending relevant training sessions and workshops as required.
- Maintained positive relationships with vendors, resolving any delivery or invoicing issues in a timely manner.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Secondary -
Sor Ana Nolan
Dominican Republic 01.2011
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Order picking and processing
- Heavy Lifting
- Map reading and navigation skills
- Roads and highways knowledge
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Shipping and packaging
- Local routes understanding
Languages
English Spanish and studying French
Native or Bilingual
Certification
Personal trainer
Timeline
Delivery Driver
Pantree
04.2023 - 10.2024
Warehouse Worker Quality Control
GMC
04.2017 - 08.2018
Assistant Manager of Animation Team
Riu Republic
03.2015 - 06.2017
Stock Associate
Julia Boutique
06.2012 - 08.2015
Secondary -
Sor Ana Nolan