Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Richa Puri

Edmonton

Summary

Dynamic retail professional with extensive experience at Best Buy, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction and boost store profitability through effective merchandising and team collaboration. Skilled in cash handling and training new associates, fostering a welcoming environment that encourages repeat business.

Overview

5
5
years of professional experience

Work History

Sales Associate

Best Buy
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

7/Eleven
02.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.

Retail Sales Supervisor

Reliance Mart,India
04.2020 - 06.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Education

Human Resource Diploma - HR

Keyano College
Fort McMurray
12-2025

BCA - Computers

Dronacharya PG College of Education
Kangra
06-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Flexible schedule

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Sales Associate

Best Buy
07.2024 - Current

Sales Associate

7/Eleven
02.2024 - 06.2024

Retail Sales Supervisor

Reliance Mart,India
04.2020 - 06.2023

Human Resource Diploma - HR

Keyano College

BCA - Computers

Dronacharya PG College of Education

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Richa Puri