Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Richa Saini

EDMONTON,AB

Summary

I am a passionate professional constantly looking for an opportunity to contribute towards the success of the company with my stellar customer service as well as associate management skills, Technology as my second nature. I have immense potential to achieve highest results which is always one of my top priorities. I am looking forward to lead and enhance my career.

Overview

8
8
years of professional experience

Work History

Dual Front Desk Supervisor

Marriott
12.2019 - Current
  • Ensuring all associates follow all the brand standards and procedures during shifts.
  • Training new staff on company procedures, compliance requirements, and performance strategies.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolving issues and concerns with prompt actions and notifying it higher leaders.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Assistant Store Manager

BELL
08.2018 - 11.2019
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers

Assistant Manager

Dollarama
01.2016 - 09.2018
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

Education

Business Management Diploma -

NAIT
Edmonton, AB

Skills

  • Goggle Suite
  • Microsoft office
  • Guest services
  • Customer Relationship building
  • Business Administration
  • Multitasking
  • Staff Training and Development
  • Friendly, Positive Attitude
  • First Aid/CPR
  • Problem-solving abilities
  • Time Management

Reference

 Reference avaiable upon request. 

Timeline

Dual Front Desk Supervisor

Marriott
12.2019 - Current

Assistant Store Manager

BELL
08.2018 - 11.2019

Assistant Manager

Dollarama
01.2016 - 09.2018

Business Management Diploma -

NAIT

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