Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Richa Richa

Halifax,Nova Scotia

Summary

A highly-motivated employee with a desire to take on new challenges. Strong work ethic, friendly and adaptable approach with exceptional interpersonal skills. Provided support to clients for more than 2 year with high quality care .Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Overview

9
9
years of professional experience

Work History

Team Member

Tim Hortons
Halifax, NS
06.2023 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Developed positive customer relationships through friendly greeting and excellent service.

Customer Service Representative/Cashier(Part-time)

Circle K
Halifax, NS
05.2023 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.

Amazon Fulfillment Associate/Team Leader(Contract)

Amazon Fulfillment Centre
Brampton, ON
10.2021 - 04.2023
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Maintained daily inventory to facilitate successful material distribution.
  • Resolving and reporting the issue related to inventory, station and provide overall assistance to the associates on work stations.
  • Coordinate with process assistant and on-site area manager for completion of targets.

Project Coordinator Intern

Hatch ltd.
Mississauga, ON
12.2020 - 07.2021
  • Manage, track, file, and distribute all electronic and printed project deliverables and other necessary paperwork for the project.
  • Print, duplicate, scan and made digital copy of documents.
  • Welcome and assist the visitors and answered phone calls.
  • Manage meetings, provide general administrative and clerical support.
  • Maintain and monitor office equipment to ensure smooth operation.

Customer Service Representative (Part-time))

International Credit Expert Inc.
Woodbridge, ON
06.2020 - 11.2020
  • Informed customers about billing procedures, processed payments and provided recommendation for payment option setup assistance.
  • Assisted client in escalating payments on accounts and setting up payment plans.
  • Making and answering incoming calls and outgoing calls ,emails, providing frontline customer support or assistance with product and service transactions.
  • Dedicatedly performing the day-to-day duties with professionalism achieving positive feedback from customers.

Client Support Worker

Life Care at Home
Patiala, Punjab,India
06.2015 - 11.2019
  • Provided emotional support and assistance to clients in crisis situations.
  • Monitored client progress and provided feedback to supervisors regarding changes in behavior or condition.
  • Assisted clients with daily living activities, such as bathing, dressing, grooming,medication and feeding.
  • Taking them for outdoor activities such as walking, shopping and worship centres.
  • Transported clients to appointments or other activities when necessary.
  • Supported family members by offering advice on how best to interact with their loved one who is receiving care.
  • Encouraged client participation in recreational activities designed to promote physical activity and socialization opportunities.

Education

Associate Diploma - Business Accountancy

St. Clair College of Applied Arts And Technology
Windsor, ON
08.2021

Bachelor of Commerce - Business

Govt. Bikram College of Commerce
Patiala,India
08-2018

Skills

  • Leadership
  • Customer Service
  • Report Creation
  • Verbal and Written Communication
  • Attention to Detail
  • Calm and Positive Under Pressure
  • Multitaking
  • Customer Relations
  • Microsoft Office Expertise
  • Adaptive Team Player
  • Self-Starter
  • Problem Solving
  • Critical Thinking
  • Organized and efficient
  • Client Relationship Building

Additional Information

Designing Organizational Structure - Harvard University Online

  • Professional and Career development skills learned how to create a successful
    business that inspires personnel to pursue your mission and execute the plan to
    enhance the efficiency at workplace.
  • Leadership and Management learned how to determine the resources you have available to help your company produce and provide value and compete in the market. Also, develop leadership abilities that you can use at work.

Timeline

Team Member

Tim Hortons
06.2023 - Current

Customer Service Representative/Cashier(Part-time)

Circle K
05.2023 - 08.2023

Amazon Fulfillment Associate/Team Leader(Contract)

Amazon Fulfillment Centre
10.2021 - 04.2023

Project Coordinator Intern

Hatch ltd.
12.2020 - 07.2021

Customer Service Representative (Part-time))

International Credit Expert Inc.
06.2020 - 11.2020

Client Support Worker

Life Care at Home
06.2015 - 11.2019

Associate Diploma - Business Accountancy

St. Clair College of Applied Arts And Technology

Bachelor of Commerce - Business

Govt. Bikram College of Commerce

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Richa Richa