Richa Pundir
East York,ON
Summary
Proven professional with extensive experience as a Senior Process Associate at Sequential Technology International, where I led process transformation efforts and trained teams, enhancing efficiency by over 30%. Skilled in document management and renowned for exceptional interpersonal abilities, I excel in roles requiring meticulous organization and a proactive approach to problem-solving.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Hotel Remark by Yansh Group
11.2022 - 08.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Senior Process Associate
Sequential Technology International
12.2015 - 10.2022
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
Education
Business Intelligence Analysis& Project Management -
North American Business College of Science
Mississauga, ON05-2024
Bachelor of Science - Commerce
Mohanlal Sukhadia University
Udaipur, Rajasthan06-2015
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Document management
- Document scanning and digitization
- Reception area maintenance
- Payment collection
Timeline
Receptionist Administrator
Hotel Remark by Yansh Group
11.2022 - 08.2023
Senior Process Associate
Sequential Technology International
12.2015 - 10.2022
Business Intelligence Analysis& Project Management -
North American Business College of Science
Bachelor of Science - Commerce
Mohanlal Sukhadia University
Similar Profiles
Tal GomanTal Goman
Account Manager at Remark AcquisitionsAccount Manager at Remark Acquisitions
Kok Chow ChinKok Chow Chin
Senior Client Director at ReMark Solutions Aisa Pte LtdSenior Client Director at ReMark Solutions Aisa Pte Ltd
Sebin GeorgeSebin George
IT Support Team Lead at Remark It SolutionsIT Support Team Lead at Remark It Solutions