Richa Patel
Ajax,ON
Summary
Dynamic and detail-oriented professional with extensive experience as a Clinic Receptionist at PHYSIOMED. Expert in patient scheduling and insurance verification, enhancing clinic efficiency. Adaptable and skilled in electronic medical records, fostering seamless communication between patients and healthcare providers. Proven ability to improve patient satisfaction through effective front desk management.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist
PHYSIOMED
Toronto, ON
03.2024 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Handled patient inquiries via phone and in-person, providing timely information.
- Maintained patient confidentiality and compliance with HIPAA regulations.
- Supported administrative tasks, including filing and data entry for patient records.
- Coordinated communication between patients and healthcare providers for efficient service delivery.
- Assisted with insurance verification processes to streamline patient check-ins.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Used Clinic Master to schedule new and follow-up appointments for patients.
Retail Store Supervisor
J Sainsbury's Plc
London, Uk
10.2020 - 11.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on customer service standards and product knowledge.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to implement promotional displays and merchandising strategies.
- Developed staff schedules, optimizing coverage during peak hours to improve service delivery.
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
Front Desk Receptionist
Shivani Hospital
Vadodara, Gujarat
01.2018 - 01.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed patient registrations, ensuring accurate data entry and compliance with privacy regulations.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction rates.
- Developed efficient filing systems for medical records, enhancing accessibility for healthcare providers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Education
MBA - Finance
York St John University
London, Uk11-2023
BBA - Business Administration And Management
Semcom
Anand,Gujarat04-2019
Skills
- Adaptable to change
- Patient scheduling
- Medication dispensing
- Insurance verification
- Front desk management
- Front desk operations
- Electronic medical records
- Payment collection
- Medical office administration
Languages
English
Native or Bilingual
Timeline
Clinic Receptionist
PHYSIOMED
03.2024 - Current
Retail Store Supervisor
J Sainsbury's Plc
10.2020 - 11.2023
Front Desk Receptionist
Shivani Hospital
01.2018 - 01.2020
MBA - Finance
York St John University
BBA - Business Administration And Management
Semcom