Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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RICHA PATEL

North York,Canada

Summary

Experienced and dedicated customer service professional with a proven track record in the service industry. A solid team player with a positive demeanor, adept at establishing rapport with clients. Committed to maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald
05.2022 - Current


  • Successfully addressed customer inquiries, concerns, and complaints in a polite and efficient manner, while also adeptly assisting with order customization based on customer preferences or dietary restrictions to enhance overall satisfaction.
  • Proficiently processed customer payments with accuracy using cash registers or electronic payment systems, ensuring the provision of correct change and issuing receipts for a seamless transaction experience.
  • Collaboratively worked with team members to ensure efficient service, emphasizing effective communication with kitchen staff to fulfill orders promptly and maintain a smooth workflow.
  • Effectively took orders and processed payments for customers using the drive-thru, ensuring the timely and accurate delivery of orders through efficient communication and coordination, enhancing the overall drive-thru service experience.
  • Proactively promoted new menu items, promotions, and loyalty programs to customers, while actively encouraging participation in customer feedback programs to enhance engagement and satisfaction.
  • Actively participated in training sessions to stay updated on menu changes, promotions, and customer service protocols, concurrently taking on the responsibility to train new employees on customer service procedures when required.

Senior Administrator

Dhvani Chemicals
04.2018 - 10.2021
  • Led accounts receivable management by integrating global business strategies into invoice generation and multinational customer communication for effective financial operations.
  • Played a key role in financial and tax audits, leveraging expertise in international financial regulations to ensure comprehensive ledger reconciliation.
  • Processed journal entries with exceptional accuracy, reflecting a strong understanding of global business transactions and accounting practices.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization.

Administrator

International Institute of Accounting Profession
06.2016 - 03.2018
  • Identified challenges in office operations, developed a plan to streamline operations by analyzing workflows, creating standardized procedures, introducing automation tools, and implementing communication platforms, resulting in improved productivity, reduced errors, enhanced collaboration, and achieved time savings.
  • Implemented comprehensive human resources management by overseeing hiring processes, facilitating onboarding programs, and conducting employee evaluations, aiming for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

Education

Bachelor of Commerce -

Veer Narmad South Gujarat University

Global Business Management Program -

Georgian College and International Language Academy of Canada (ILCA)
08.2023

Master of Commerce - Accounting, Statistics -

Veer Narmad South Gujarat University
04.2016

Skills

  • Customer Engagement
  • Office 365
  • Quick Learner
  • Attention to detail
  • Problem-solving
  • Information researching
  • Analytical Thinking
  • Excellent communication
  • Collaboration
  • Relationship Building
  • Team player

Websites

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Crew Member

McDonald
05.2022 - Current

Senior Administrator

Dhvani Chemicals
04.2018 - 10.2021

Administrator

International Institute of Accounting Profession
06.2016 - 03.2018

Bachelor of Commerce -

Veer Narmad South Gujarat University

Global Business Management Program -

Georgian College and International Language Academy of Canada (ILCA)

Master of Commerce - Accounting, Statistics -

Veer Narmad South Gujarat University

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RICHA PATEL