Richa Modi
Toronto,ON
Summary
Dedicated healthcare professional with over 3 years of experience in hospital settings, focused on delivering exceptional patient care and enhancing patient experiences. Committed to "The Right Care. Always," offering client-centered services that address physical and psychosocial needs. Proficient in administrative operations, maintaining confidentiality, and leveraging medical terminology. Strong communicator with excellent problem-solving skills, adept at managing high-volume environments. Fluent in English, Hindi, and Gujarati, with expertise in Microsoft Office, Salesforce, and EMR system
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative - ED Registration
Mackenzie Health
Richmond Hill, Canada
11.2023 - Current
- Expertly manage patient check-in and check-out processes, ensuring timely access to essential care
- Maintain accurate and up-to-date patient records within electronic medical record (EMR) systems
- Handle registration calls and inquiries with professionalism, effectively addressing diverse patient needs
- Verify insurance information and ensure compliance with accurate billing procedures
- Provide clear education to patients and families on hospital policies, fostering a positive and supportive experience
Unit Secretary - Emergency Department
Mackenzie Health
Richmond Hill, Canada
08.2023 - 11.2023
- Efficiently managed patient admissions and discharges, ensuring timely processing and coordination
- Maintained accurate and confidential patient records in compliance with privacy regulations
- Facilitated effective communication between medical staff, patients, and families to enhance care delivery
- Supported clinical operations by performing various administrative tasks, contributing to departmental efficiency
- Assisted in scheduling appointments and diagnostic tests, optimizing patient flow within the department
Patient Access Representative - ED Registration
Southlake Regional Health Centre
Newmarket, Canada
11.2022 - 08.2023
- Facilitated patient registration for scheduled appointments and maintained updated records
- Collected and entered comprehensive patient demographics, medical history, and billing information
- Verified insurance benefits using appropriate documentation
- Ensured accurate registration types based on patient status (e.g., Refugee, Out of Country)
- Addressed patient inquiries and communicated hospital policies and procedures effectively
Vaccine Clinic - Registration Clerk
Michael Garron Hospital
Toronto, Canada
12.2021 - 08.2022
- Reduced wait times by 80% through the efficient check-in of over 500 visitors daily
- Enforced clinic policies and procedures while managing visitor registration effectively
- Provided exceptional customer service, enhancing patient flow and satisfaction
- Increased productivity through collaborative efforts with healthcare staff and families
- Analyzed patient information and created profiles in Salesforce and Covaxon, showcasing strong organizational skills
Patient Experience Coordinator
Athlete's Care Sports Medicine Centres
Toronto, Canada
03.2021 - 12.2021
- Served as the primary point of contact for patients, ensuring a seamless and positive experience during their visit
- Facilitated effective communication between patients and healthcare providers, promptly addressing concerns
- Oversaw patient intake and registration processes, ensuring accurate documentation and efficient service delivery
- Collaborated with clinical staff to implement patient feedback initiatives, enhancing overall service quality
- Educated patients on treatment options and clinic policies, fostering an informed and supportive environment
Therapeutic Recreation Coop Student
Revera Long Term Care Home - Harold & Grace Baker
Toronto, Canada
09.2020 - 01.2021
- Assisted 40+ individuals in achieving personal goals across all health domains
- Developed therapeutic activities to enhance physical and emotional well-being
- Maintained professionalism with staff and patients for seamless care delivery
- Created individualized treatment plans, resulting in a 70% increase in patient satisfaction
Admin Assistant
Koala Kidz Indoor Playground & Birthday Place
Vaughan, Canada
09.2019 - 07.2020
- Supervised facility operations as a key holder, overseeing the opening and closing of the store
- Managed cash register transactions with accuracy and efficiency, enhancing customer service
- Coordinated party logistics, including scheduling, food ordering, and event management
- Welcomed and assisted customers, fostering a friendly and inviting atmosphere
- Oversaw the point of sale system for food and beverages, ensuring cleanliness and maintenance of the facility
Therapeutic Recreation Coop Student
Cummer Lodge Day Program - City of Toronto
North York, Canada
09.2019 - 12.2019
- Facilitated therapeutic activities for 10-20 residents in a living facility
- Ensured patient confidentiality while delivering 5-10 programs daily to improve clients' physical strength and stamina
- Tailored class formats and content to participant levels, fostering independence and self-determination
- Achieved 90% of goals in a short timeframe, instilling a strong sense of accomplishment in clients
Recreation Attendant
The Summit
Toronto, Canada
03.2019 - 09.2019
- Developed and implemented recreation activities for diverse populations in a health and fitness setting
- Utilized resident feedback to tailor activities that aligned with their interests and needs
- Managed administrative duties, ensuring accurate documentation of attendance and participation
Therapeutic Recreation Student Intern
Vermont Long Term Care Home
Toronto, Canada
06.2018 - 10.2018
- Supported 30+ clients in diverse activities, including ball sports, games, and field trips, which increased customer satisfaction by 80%
- Developed a new monthly activity series, boosting participant numbers by 75%
- Utilized teamwork and problem-solving skills to explain game rules, achieving 80% of clients' goals successfully
Education
Honours Bachelor of Therapeutic Recreation -
Seneca Polytechnic
King City, ON04.2022
Skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Salesforce Health Cloud
- Customer Relationship Management
- CovaxON
- Vaccine Registration
- Electronic Medical Records
- Epic
- Cerner
- Meditech
- Jane
Certification
Mask Fit Testing
Cardiopulmonary resuscitation (CPR)
Medical Terminology
Timeline
Patient Access Representative - ED Registration
Mackenzie Health
11.2023 - Current
Unit Secretary - Emergency Department
Mackenzie Health
08.2023 - 11.2023
Patient Access Representative - ED Registration
Southlake Regional Health Centre
11.2022 - 08.2023
Vaccine Clinic - Registration Clerk
Michael Garron Hospital
12.2021 - 08.2022
Patient Experience Coordinator
Athlete's Care Sports Medicine Centres
03.2021 - 12.2021
Therapeutic Recreation Coop Student
Revera Long Term Care Home - Harold & Grace Baker
09.2020 - 01.2021
Admin Assistant
Koala Kidz Indoor Playground & Birthday Place
09.2019 - 07.2020
Therapeutic Recreation Coop Student
Cummer Lodge Day Program - City of Toronto
09.2019 - 12.2019
Recreation Attendant
The Summit
03.2019 - 09.2019
Therapeutic Recreation Student Intern
Vermont Long Term Care Home
06.2018 - 10.2018
Honours Bachelor of Therapeutic Recreation -
Seneca Polytechnic