Richa Mishra
Niagara Falls,Canada
Summary
Ambitious and dedicated HR professional with a strong background in HR management. Experienced in coordinating, executing, and delivering recruitment, benefits, workers compensation, and other HR programs and processes. Possesses solid analytical, problem-solving, and presentation skills, fostering excellent relationships and credibility at all organizational levels. Thrives in fast-paced environments with minimal oversight, excelling as an analytical problem-solver under pressure. Demonstrates excellent skills in HRIS and file management systems.
Overview
5
5
years of professional experience
Work History
Front Office Senior Agent
Marriott Niagara Falls
05.2024 - Current
- Assisted in the training of new agents and provided guidance to junior staff.
- Analyzed customer feedback data to identify areas of improvement in customer service strategies.
- Resolved escalated customer complaints by providing solutions that were satisfactory to both parties involved.
- Formulated strategies to enhance customer experience via effective communication and resolving issues.
- Assessed productivity metrics routinely to spot enhancement opportunities
- Scrutinized team reports thoroughly ahead of presenting to upper management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Front Office Representative
Marriott Niagara Falls
04.2023 - Current
- Adjusting the work tasks of the Front office and circle back to their satisfaction of the Front Office and association's objectives and goals
- Demonstrating seamless arrival and departure experience for the guests by providing best possible experience for our guests
- Receiving numerous positive reviews and ratings by improved and great customer interactions
- Resolving guest issues and complains and escalated if needed to the right management
- Handling guest queries through phone or face to face interaction in a professional manner
- Providing excellent customer service by anticipating guest needs and responding promptly to requests
- Upsold additional products or services to customers when appropriate
- Assisting with training new front office personnel when necessary
- Offered regulatory help to colleagues, taking on extra tasks during high-volume periods
- Managed bookings through various online reservation systems
- Reviewed daily reports on occupancy levels, room availability, and rate changes
Human Resources Coordinator
British Airways
10.2021 - 10.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Trainee
Le Meridien, New Delhi
12.2019 - 03.2020
- Attended trainings in all major departments (front office, housekeeping, food and beverage production and service)
- Attended training sessions and seminars to learn new information and develop personal skills
- Documented all activities related to employee training programs
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff
- Shadowed managers and senior employees to gain experience, noting down observations
- Achieved trainee of the month in food and beverage department when working under The Longitude cafe
- Worked closely with human resources to support employee management and organizational planning
Education
Post Graduate Certification in Human Resource -
Niagara College
ON01.2024
Post Graduate Certification - Hospitality And Tourism Management
Niagara College
Niagara on the lake, ON10.2023
Bachelor in hotel and hospitality Administration -
Institute of hotel management Kurukshetra
Kurukshetra01.2021
Skills
- Background Checks
- Employment law knowledge
- Applicant Tracking Systems
- Administrative skills
- Payroll processing
- Scheduling
- Employee relations
- Benefits administration
- HR policies
- Recruitment
- Compensation/payroll
- Training support
- Post-hire check-ins
- HRIS management
- Interviewing techniques
- Data entry
Languages
Timeline
Front Office Senior Agent
Marriott Niagara Falls
05.2024 - Current
Front Office Representative
Marriott Niagara Falls
04.2023 - Current
Human Resources Coordinator
British Airways
10.2021 - 10.2022
Trainee
Le Meridien, New Delhi
12.2019 - 03.2020
Post Graduate Certification in Human Resource -
Niagara College
Post Graduate Certification - Hospitality And Tourism Management
Niagara College
Bachelor in hotel and hospitality Administration -
Institute of hotel management Kurukshetra
Similar Profiles
RADCLIFFE FULLWOODRADCLIFFE FULLWOOD
Housekeeping, Houseman, and Laundry Personnel at Fairfield by the Marriott Niagara FallsHousekeeping, Houseman, and Laundry Personnel at Fairfield by the Marriott Niagara Falls
Richa MishraRicha Mishra
Front Office Senior Agent at Marriott Niagara FallsFront Office Senior Agent at Marriott Niagara Falls
Richa MishraRicha Mishra
Front Office Representative at Marriott Niagara FallsFront Office Representative at Marriott Niagara Falls