RICHA MISHRA
Niagara Falls,Canada
Summary
Ambitious and dedicated HR professional with a strong background in HR Management. Skilled at coordinating, executing, and delivering recruitment, benefits, workers compensation, and other HR programs and processes. Possesses solid analytical, problem-solving, and presentation skills, fostering excellent relationships and credibility at all organizational levels. Thrives in fast-paced environments with minimal oversight, excelling as an analytical problem-solver under pressure. Excellent HRIS and file management system skills.
Overview
5
5
years of professional experience
Work History
Co-op Trainee In HR
Inchin Restaurant
Niagara Falls
06.2024 - Current
- Engaged in collaborative staff meetings focusing on company policies and procedures pertaining to human resources management
- Coordinated onboarding activities for new hires including orientation sessions and facility tours
- Efficiently handled administrative duties related to vacation days and employee benefits for HR team
- Instrumental in the recruitment process by screening resumes, conducting phone interviews, and scheduling face-to-face meetings with potential candidates
- Implemented various methods such as computer databases, media advertisements, and employee referrals to source qualified candidates
- Interpreted and explained human resources policies, procedures, or regulations.
Front Desk Representative
Marriott Fallsview Hotel and Spa
Niagara Falls
03.2023 - Current
- Adjusting the work tasks of the Front office and circle back to their satisfaction of the Front Office and association's objectives and goals
- Demonstrating seamless arrival and departure experience for the guests by providing best possible experience for our guests
- Receiving numerous positive reviews and ratings by improved and great customer interactions
- Resolving guest issues and complains and escalated if needed to the right management
- Handling guest queries through phone or face to face interaction in a professional manner
- Providing excellent customer service by anticipating guest needs and responding promptly to requests
- Upsold additional products or services to customers when appropriate
- Assisting with training new front office personnel when necessary
- Offered regulatory help to colleagues, taking on extra tasks during high-volume periods
- Managed bookings through various online reservation systems
- Reviewed daily reports on occupancy levels, room availability, and rate changes.
Customer Service Specialist and Travel Consultant
British Airways
Gurgaon, India
08.2021 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted customers in making changes to existing itineraries or canceling trips
- Provided excellent customer service to resolve customer complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Used proven techniques to de-escalate angry customers during telephone interactions
- Ensured compliance with company policies regarding safety regulations while planning trips.
Trainee
Le Meridian
New Delhi, India
12.2019 - 05.2021
- A 5 star hotel in India, attended trainings in all major departments (front office, housekeeping, food and beverage production and service)
- Attended training sessions and seminars to learn new information and develop personal skills
- Documented all activities related to employee training programs
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff
- Shadowed managers and senior employees to gain experience, noting down observations
- Achieved trainee of the month in food and beverage department when working under The Longitude cafe
- Worked closely with human resources to support employee management and organizational planning.
Education
Master's - Human Resource Management
Niagara College
Canada08.2024
Master's - Hospitality and Tourism Management
Niagara College
Canada08.2023
Bachelor's - Hotel Management
IHM Kurukshetra
India07.2021
Skills
- Background Checks
- Employment law knowledge
- HR policies
- Payroll Processing
- Applicant Tracking Systems
- Talent Acquisition
- Payroll Administration
- Administrative Skills
- HRIS Knowledge
- Customer Service
- MS Office
Languages
English
Timeline
Co-op Trainee In HR
Inchin Restaurant
06.2024 - Current
Front Desk Representative
Marriott Fallsview Hotel and Spa
03.2023 - Current
Customer Service Specialist and Travel Consultant
British Airways
08.2021 - 08.2022
Trainee
Le Meridian
12.2019 - 05.2021
Master's - Human Resource Management
Niagara College
Master's - Hospitality and Tourism Management
Niagara College
Bachelor's - Hotel Management
IHM Kurukshetra