Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richa Lucy

Kitchener,Canada

Summary

Detail-oriented healthcare professional with a Doctor of Pharmacy background and a postgraduate diploma in Healthcare Administration and Service Management. Experienced in clinical monitoring support, healthcare documentation, regulatory compliance, and patient-focused service delivery. Proven ability to work in fast-paced, regulated environments while maintaining accuracy, quality standards, and compassionate care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Associate

TG Minto
, Canada
05.2023 - 02.2025
  • Performed quality inspections and followed safety and hygiene standards.
  • Worked collaboratively to meet production targets.

Sales Associate

Walmart
, Canada
04.2022 - 11.2022
  • Provided customer service and managed inventory accurately.
  • Adhered to company policies and safety procedures.

Clinical Monitoring Assistant

IQVIA
, India
12.2020 - 05.2021
  • Supported clinical monitoring activities in compliance with study protocols and SOPs.
  • Maintained accurate clinical documentation ensuring regulatory compliance.
  • Coordinated with teams for reporting and issue resolution.

Customer Support Executive

Myntra
, India
03.2019 - 08.2019
  • Resolved customer inquiries using CRM tools.
  • Ensured customer satisfaction through effective communication.

Education

Postgraduate Diploma - Healthcare Administration and Service Management

Conestoga College
Canada

Doctor of Pharmacy -

NET Pharmacy College
India

Skills

  • Clinical Documentation and Compliance
  • Patient and Customer Support
  • Regulatory Standards and SOP Adherence
  • Data Accuracy and Quality Assurance
  • Inventory and Records Management
  • Microsoft Office
  • Quality inspection
  • Safety compliance
  • Team collaboration
  • Effective communication
  • Attention to detail

Certification

Food Handler Certificate

Timeline

Production Associate

TG Minto
05.2023 - 02.2025

Sales Associate

Walmart
04.2022 - 11.2022

Clinical Monitoring Assistant

IQVIA
12.2020 - 05.2021

Customer Support Executive

Myntra
03.2019 - 08.2019

Postgraduate Diploma - Healthcare Administration and Service Management

Conestoga College

Doctor of Pharmacy -

NET Pharmacy College
Richa Lucy