Richa Hajela
Senior QA Manager
Oakville
Summary
Dynamic Senior QA Manager with a proven track record at CIBC Bank, excelling in quality assurance management and collaborative team development. Demonstrates reliability and adaptability in dynamic environments, ensuring high quality results. Spearheaded automation initiatives that enhanced testing efficiency, while mentoring junior staff to foster professional growth. Committed to delivering high-quality software products through strategic planning and data-driven decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior QA Manager
CIBC Bank
11.2019 - Current
- Established a strong QA team by recruiting, training, and mentoring skilled professionals.
- Collaborated with cross-functional teams to drive effective communication and seamless project execution.
- Fostered a collaborative environment within the team by promoting open communication channels and facilitating knowledge sharing sessions among peers.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products through efficient QA management.
- Introduced automation tools to optimize testing efforts and reduce manual workload on the team members.
- Established a centralized repository of test artifacts, enabling easy access and reusability for future projects thus reducing the time and effort involved in creating new test assets.
- Provided regular progress reports to stakeholders, highlighting key achievements, risks, mitigation plans, and other relevant updates.
- Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.
- Maintained strict compliance with regulatory requirements by implementing appropriate controls within the QA framework.
- Mentored junior team members on various aspects of quality assurance principles, methodologies, tools and technologies while driving their professional growth within the organization.
- Conducted root cause analysis of critical issues and collaborated with development teams for timely resolution, reducing overall defect rates.
- Championed a culture of excellence among team members by setting high expectations for quality assurance standards.
- Evaluated emerging trends in QA methodologies and implemented industry best practices to maintain cutting-edge expertise within the team.
- Implemented continuous process improvement initiatives to streamline QA operations and maximize efficiency.
- Oversaw budgeting, resource allocation, and risk management activities for all QA-related projects in the organization.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Software Test Environment Manager
CIBC Bank
08.2017 - 10.2019
- Facilitated the integration of green building principles into construction projects, reducing their overall ecological footprint.
- Served as an internal and external ambassador for the organization''s environmental initiatives, raising awareness of sustainability efforts and garnering support from stakeholders.
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Snr Test Automation Coordinator/Test Coordinator
CIBC Bank
07.2012 - 07.2017
- Collaborated with cross-functional teams to ensure seamless integration of test automation frameworks.
- Developed custom test scripts to validate complex system functionality, ensuring accurate results.
- Evaluated emerging automation technologies, recommending strategic enhancements for the team''s capabilities.
- Ensured timely delivery of high-quality software products by closely monitoring project milestones and deadlines.
- Improved test automation efficiency by implementing new tools and strategies.
- Identified bottlenecks in the existing automation framework, devising solutions to enhance throughput and reliability.
- Optimized test coverage with comprehensive test plans and risk-based testing approaches.
- Reduced manual testing efforts by implementing automated tests for various applications.
- Reviewed existing test suites and recommended updates for optimal performance based on industry trends.
- Contributed to continuous improvement initiatives within the organization, fostering a culture of innovation and adaptability.
- Led a team of automation engineers to deliver high-quality software releases on time.
- Served as a subject matter expert in test automation methodologies within the company, providing guidance for other teams seeking expertise in this area.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Education
Bachelor of Science - Instrumentation Engineering
Pune University
Pune, India 05.2001 -
Skills
Test case design
Functional testing
Regression testing
Test automation frameworks
Resource allocation strategy
Test planning
Internal audits
Detail-oriented approach
Collaborative team development
ISO standards
Strategic work organization
Project management
Data-driven decision making
Quality assurance management
Accomplishments
Received Annual Achievers Award
Received multiple team and indivual contributor awards
Certification
CQM - Certified Quality Manager
Timeline
Senior QA Manager
CIBC Bank
11.2019 - Current
Software Test Environment Manager
CIBC Bank
08.2017 - 10.2019
Snr Test Automation Coordinator/Test Coordinator
CIBC Bank
07.2012 - 07.2017
Bachelor of Science - Instrumentation Engineering
Pune University
05.2001 -
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