Hi, I’m
Richa Gulwani
Burnaby,BC
Summary
Creative, analytical, and detail-oriented professional with experience in employee relations, customer service, sales and promotion strategies and capable to work in a dynamic environment. Successful in teaching junior employees how to maximize performance.
Overview
16
years of professional experience
2
Certification
Work History
Mundy Park Bakery Coquitlam, BC
Key Holder
01.2023 - Current
Job overview
- Ensure store was opens and closes in a timely manner according to company policies.
- Accurate operation of cash registers and POS systems.
- Aid in restocking bakery displays and packaging products per guidelines.
- Collaborate with bakery team for smooth operations, inform customers about products, assist with orders.
Airfield Express Ltd
Logistics Manager
03.2016 - 07.2022
Job overview
- Created and upheld efficient freight systems for cost-effective domestic and global movement.
- Led a skilled team of 25, elevating internal freight quality and safety.
- Oversaw inventory and triggered restocking when needed.
- Introduced on-the-job training to diversify employee skillsets.
Connexions India Tradelink Pvt. Ltd
Senior Logistics Coordinator
03.2010 - 03.2012
Job overview
- Took charge of clients to elevate sales and revenue.
- Optimized driver routes considering customer needs and fuel use.
- Generated reports on shipments, inventory, transport costs.
- Stayed updated on logistics laws and practices for best performance.
Bluedart Express Ltd
Customer and Client Services Executive
08.2007 - 03.2010
Job overview
- Oversaw pre-sales, post-sales, and managed TO-PAY pickups as a key product, bringing in 3 new customers monthly, alongside client engagement.
- Supported proposal and presentation creation for prospective clients.
- Guided junior team on effective customer interactions.
- Addressed complaints promptly with professionalism.
Education
University Canada West
MBA from Business Administration
C U Shah Arts College
Bachelor of Arts from English Language And Literature
Skills
- Customer Service Management
- Store Operations Oversight
- Loss Prevention
- Advanced Microsoft Suite
- Cash Register Operation
- POS System Operations
- Data Visualization with Tableau
License
- Security Workers License, BC
Certification
- Certified Digital marketing Associate
- Google Certified Educator
- Diploma in Logistics and Shipping
- PERSONALITY DEVELOPMENT: Soft Skills Foundation
- CAMPUS TO CORPORATE (TCS)
Timeline
Key Holder
Mundy Park Bakery
01.2023 - Current
Logistics Manager
Airfield Express Ltd
03.2016 - 07.2022
Senior Logistics Coordinator
Connexions India Tradelink Pvt. Ltd
03.2010 - 03.2012
Customer and Client Services Executive
Bluedart Express Ltd
08.2007 - 03.2010
University Canada West
MBA from Business Administration
C U Shah Arts College
Bachelor of Arts from English Language And Literature
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