Richa Desai
Waterloo,ON
Summary
Accomplished Technologist with a proven track record at Canadian Tire Corporation, mastering Agile methodologies and system issue analysis. Demonstrated excellence in project management and stakeholder engagement, significantly improving process efficiencies by 70%. Certified in Business Analysis, I excel in cross-functional team collaboration and delivering high-quality solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technologist / System Analyst
Canadian Tire Corporation
Toronto, Canada
04.2022 - Current
- Provided full project life cycle support in Agile work environment from requirements gathering, sprint planning, formulation and review of user stories, maintain product backlog, involved in end-to-end testing. Skilled in using analysis methods like BABOK and Agile SAFe methodology to drive process improvements and project outcomes.
- Collaborated closely with Product Owners from project initiation through to delivery, ensuring timely and quality outcomes.
- Supported the implementation of new system releases, including testing, training, and troubleshooting, for smooth rollouts.
- Balanced and prioritized daily work activities, including ongoing project tasks, support requests, and managed processes.
- Handled system escalations by liaising with IT and business stakeholders, providing efficient solutions and minimizing downtime.
- Led training sessions and provided comprehensive documentation on new features to ensure proper usage and adoption.
Programmer Analyst
Canadian Tire Corporation
Toronto, Canada
04.2021 - 04.2022
- Enhance stored procedure in Oracle SQL Developer & fixed an ESP Job that created new Stores.
- Developed a reporting tool in excel using Macros.
- Involved in building SharePoint site for multiple projects & leveraging its features.
- Involved in upgrading SSIS Packages & Migration to Windows Server 2016
Relocation Break & Acquired Certifications
Self-employed
Toronto, Canada
07.2019 - 12.2020
- Relocated to Toronto, Canada in Dec 2019
- Achieved Certifications: Extensive knowledge of various learning areas described in BABOK (Business Analysis Body of Knowledge) v3.0 and got IIBA certified: Entry Level Certification in Business Analysis (ECBA)
- Agile foundations, EQ Learning Course
- Professional Scrum Master Certified
Technical Lead
Direction Software LLP
Mumbai, India
06.2018 - 06.2019
- Oversaw a development team and coordinated project management processes including scheduling, budget preparation, resource allocation, dev ops practices, and status reports to ensure client's requirements were met and deliverables were completed on time.
- Executed a portfolio of software development projects from inception to completion worth estimated budget $300K+ with 5 team members which resulted in achieving company's annual target budget.
- Developed a solution at framework level by implementing error handling feature which improved the code efficiency by approximately 70% and reduced the development efforts for all the applications.
- Coordinated scrum ceremonies that helped to achieve a practice of exchanging technical knowledge among team members and rapid completion of project tasks.
- Established a collaborative relationship with clients by visiting onsite which resulted in achieving a shared understanding of project management process.
- Developed technical documentation using Confluence tool which resulted in availability of easily-referenced and high-quality project information.
- Headed release management activities by implementing dev-ops practices that resulted in a successful delivery of multiple projects and received positive client feedback.
Education
Post Graduate Diploma in Management - Information Technology Project Management
Welingkar Institute of Management
01.2019
Graduation Degree Course - Computer Software Engineering
NIIT Technologies
01.2013
Bachelor of Commerce (BCom) -
University of Mumbai
01.2012
Skills
- Defining Product Requirements
- Agile Methodologies
- System Issue Analysis & Troubleshooting
- IT Collaboration & Stakeholder Engagement
- Product Management & Delivery Support
- Release Implementation & Testing
- Business Process Optimization
- Project Management & Prioritization
- System Escalation Handling
- Training & Documentation
- Cross-functional Team Collaboration
- Tools utilised : JIRA & Confluence
Websites
Certification
- Entry Certificate in Business Analysis (ECBA)
- Certified SAFe® 6 Practitioner
- Sharepoint Online Essential Training
- Professional Scrum Master I (PSM I)
- Lean Six Sigma White Belt Certification
Languages
- Gujarati
- English
- Marathi
- Hindi
Personal Information
Title: Technologist / System Analyst
Company
Canadian Tire Corporation
Timeline
Technologist / System Analyst
Canadian Tire Corporation
04.2022 - Current
Programmer Analyst
Canadian Tire Corporation
04.2021 - 04.2022
Relocation Break & Acquired Certifications
Self-employed
07.2019 - 12.2020
Technical Lead
Direction Software LLP
06.2018 - 06.2019
Post Graduate Diploma in Management - Information Technology Project Management
Welingkar Institute of Management
Graduation Degree Course - Computer Software Engineering
NIIT Technologies
Bachelor of Commerce (BCom) -
University of Mumbai
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