Richa
Brampton,ON
Summary
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
3
3
years of professional experience
Work History
Dispatcher
Starboard Transport
Woodbridge, ON
03.2024 - Current
- Coordinated daily dispatch operations, ensuring timely delivery of freight to clients.
- Managed scheduling for multiple routes, balancing resource allocation across fluctuating demands.
- Analyzed performance data to identify trends, driving strategic decisions for improved service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Dispatcher
JB Transport
Brampton, ON
10.2023 - 02.2024
- Communicated effectively with drivers and customers to resolve issues and provide updates.
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Monitored real-time vehicle tracking systems to optimize route efficiency and reduce delays.
Dispatcher
Blueoak Transport
Guelph, ON
10.2022 - 10.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Team Member
Tim Hortons
North York
06.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Education
Human Resource Management - Recruitment And Selection Process
St.Clair College
08.2022
Bachelor of Commerce - Accounting/Bookkeeping
GGN Khalsa College
03.2018
Supply Chain Management - Logistics And Supply Chain Management
Sault College of Applied Arts And Technology
08.2021
Skills
- Critical Thinking
- Attention to Detail
- Customer service
- Time management
- Schedule management
Languages
English
Elementary
Skills
- Teamwork and Collaboration
Timeline
Dispatcher
Starboard Transport
03.2024 - Current
Dispatcher
JB Transport
10.2023 - 02.2024
Dispatcher
Blueoak Transport
10.2022 - 10.2023
Team Member
Tim Hortons
06.2022 - 09.2022
Human Resource Management - Recruitment And Selection Process
St.Clair College
Supply Chain Management - Logistics And Supply Chain Management
Sault College of Applied Arts And Technology
Bachelor of Commerce - Accounting/Bookkeeping
GGN Khalsa College