Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rich Awesu

Calgary,AB

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sycla Bower Ltd
Hamilton, Ontario
06.2023 - 05.2024
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Handled sensitive information in a confidential manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved customer complaints in a timely fashion following established protocols.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.

Front Office Manager

J.A kester and co
, NIGERIA
02.2019 - 01.2023
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative duties such as filing documents, answering phones.
  • Managed inventory levels for supplies used at the front desk such as stationary items.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Oversaw daily operations of front office.

Hotel Front Desk Clerk

Symphony springsville Hotels
, Nigeria
01.2016 - 12.2018
  • Processed payments from customers for room charges and incidentals.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Submitted requisitions for needed supplies for events and conferences
  • Handled all guest luggage as needed during check-in and check-out process.
  • Ensured that all hotel guest requests were met promptly.
  • Maintained daily records of room availability and rates.
  • Scheduled and confirmed appointments
  • Performed clerical duties, filing and sorting and distributing mail
  • Answered telephone and relayed telephone calls and messages
  • Calculate billing charges for birthdays and weddings hall
  • Provide customer service
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Assisted guests with check-in and check-out procedures as needed.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.

Education

Diploma - SECRETARIAL STUDIES

GRACE POLYTECHNIC
04-2016

DIPLOMA - HOTEL MANAGEMENT AND CATERING

YETKEM INSTITUTE OF HOTEL MANAGEMENT
NIGERIA
01-1999

Skills

  • Mail distribution
  • File Organization
  • Mail Sorting
  • File Management
  • Appointment confirmation
  • Front Office Management
  • Guest Relations
  • Customer Service
  • Email and telephone decorum
  • Oral and writing communication
  • Time Management
  • Multi-Line Telephone Systems
  • Hospitality services
  • Supply Ordering
  • Active Listening

Certification

  • FIRST AID, CPR

Timeline

Front Desk Receptionist

Sycla Bower Ltd
06.2023 - 05.2024

Front Office Manager

J.A kester and co
02.2019 - 01.2023

Hotel Front Desk Clerk

Symphony springsville Hotels
01.2016 - 12.2018

Diploma - SECRETARIAL STUDIES

GRACE POLYTECHNIC

DIPLOMA - HOTEL MANAGEMENT AND CATERING

YETKEM INSTITUTE OF HOTEL MANAGEMENT
Rich Awesu