Rich Awesu
Calgary,AB
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sycla Bower Ltd
Hamilton, Ontario
06.2023 - 05.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved customer complaints in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors to provide information and direct to appropriate personnel.
Front Office Manager
J.A kester and co
, NIGERIA
02.2019 - 01.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative duties such as filing documents, answering phones.
- Managed inventory levels for supplies used at the front desk such as stationary items.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Oversaw daily operations of front office.
Hotel Front Desk Clerk
Symphony springsville Hotels
, Nigeria
01.2016 - 12.2018
- Processed payments from customers for room charges and incidentals.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Submitted requisitions for needed supplies for events and conferences
- Handled all guest luggage as needed during check-in and check-out process.
- Ensured that all hotel guest requests were met promptly.
- Maintained daily records of room availability and rates.
- Scheduled and confirmed appointments
- Performed clerical duties, filing and sorting and distributing mail
- Answered telephone and relayed telephone calls and messages
- Calculate billing charges for birthdays and weddings hall
- Provide customer service
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Assisted guests with check-in and check-out procedures as needed.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Education
Diploma - SECRETARIAL STUDIES
GRACE POLYTECHNIC
04-2016
DIPLOMA - HOTEL MANAGEMENT AND CATERING
YETKEM INSTITUTE OF HOTEL MANAGEMENT
NIGERIA01-1999
Skills
- Mail distribution
- File Organization
- Mail Sorting
- File Management
- Appointment confirmation
- Front Office Management
- Guest Relations
- Customer Service
- Email and telephone decorum
- Oral and writing communication
- Time Management
- Multi-Line Telephone Systems
- Hospitality services
- Supply Ordering
- Active Listening
Certification
- FIRST AID, CPR
Timeline
Front Desk Receptionist
Sycla Bower Ltd
06.2023 - 05.2024
Front Office Manager
J.A kester and co
02.2019 - 01.2023
Hotel Front Desk Clerk
Symphony springsville Hotels
01.2016 - 12.2018
Diploma - SECRETARIAL STUDIES
GRACE POLYTECHNIC
DIPLOMA - HOTEL MANAGEMENT AND CATERING
YETKEM INSTITUTE OF HOTEL MANAGEMENT