Rich Altomare
Ottawa,ON
Summary
With over 25 years of experience in the automotive industry, notably at BMW Group Financial Services, I excel in customer service and technical support. My expertise includes parts ordering, service coordination, and leveraging problem-solving skills to enhance service quality and efficiency, achieving significant customer satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Parts and Service Adviser
Rico's Automotive
Service and Parts Adviser
BMW Group Financial Services
02.2019 - 01.2024
I felt with customer's request did work orders for repairs order all parts needed advise customer of needed repairs also was a automechanic for 25 years with BMW Rico's automotive and Canadian Tire extreme knowledge of the automotive industry
Parts and Service Advisor
Canadian Tire
04.2011 - 11.2019
Ordered parts for repairs to be done on vehicles advised customer of repairs needed did work orders estimates and quotes for customer also automechanic 25 years experience
Education
Grade 12 Diploma - Automechanic Auto Body Repair Welding Fabrication
Lord Elgin
Niagara Falls, ON06.1982
Skills
- Customer service
- Technical support
- Sales assistance
- Client relations
- Problem solving
- Service scheduling
- Product knowledge
- Service coordination
- Complaint resolution
- Customer interaction
- Service recommendations
- Service follow-up
- Parts ordering
- Maintenance advice
- Service documentation
- Appointment setting
- Service tracking
- Service planning
- Customer feedback
- Service quality
- Service efficiency
- Service billing
Languages
English
Full Professional
Accomplishments
I worked for military in Kingston Ontario through a program to gain experience on army trucks 6×6 trucks tanks repaired differentials Crain's air lines boosters etc also did habitat for humanity and built 3 homes for single moms in Kingston Ontario and belong to the Italian relief group of Canada
Timeline
Service and Parts Adviser
BMW Group Financial Services
02.2019 - 01.2024
Parts and Service Advisor
Canadian Tire
04.2011 - 11.2019
Parts and Service Adviser
Rico's Automotive
Grade 12 Diploma - Automechanic Auto Body Repair Welding Fabrication
Lord Elgin