Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Rich Altomare

Ottawa,ON

Summary

With over 25 years of experience in the automotive industry, notably at BMW Group Financial Services, I excel in customer service and technical support. My expertise includes parts ordering, service coordination, and leveraging problem-solving skills to enhance service quality and efficiency, achieving significant customer satisfaction and loyalty.

Overview

2024
2024
years of professional experience

Work History

Parts and Service Adviser

Rico's Automotive

Service and Parts Adviser

BMW Group Financial Services
02.2019 - 01.2024

I felt with customer's request did work orders for repairs order all parts needed advise customer of needed repairs also was a automechanic for 25 years with BMW Rico's automotive and Canadian Tire extreme knowledge of the automotive industry

Parts and Service Advisor

Canadian Tire
04.2011 - 11.2019

Ordered parts for repairs to be done on vehicles advised customer of repairs needed did work orders estimates and quotes for customer also automechanic 25 years experience

Education

Grade 12 Diploma - Automechanic Auto Body Repair Welding Fabrication

Lord Elgin
Niagara Falls, ON
06.1982

Skills

  • Customer service
  • Technical support
  • Sales assistance
  • Client relations
  • Problem solving
  • Service scheduling
  • Product knowledge
  • Service coordination
  • Complaint resolution
  • Customer interaction
  • Service recommendations
  • Service follow-up
  • Parts ordering
  • Maintenance advice
  • Service documentation
  • Appointment setting
  • Service tracking
  • Service planning
  • Customer feedback
  • Service quality
  • Service efficiency
  • Service billing

Languages

English
Full Professional

Accomplishments

I worked for military in Kingston Ontario through a program to gain experience on army trucks 6×6 trucks tanks repaired differentials Crain's air lines boosters etc also did habitat for humanity and built 3 homes for single moms in Kingston Ontario and belong to the Italian relief group of Canada

Timeline

Service and Parts Adviser

BMW Group Financial Services
02.2019 - 01.2024

Parts and Service Advisor

Canadian Tire
04.2011 - 11.2019

Parts and Service Adviser

Rico's Automotive

Grade 12 Diploma - Automechanic Auto Body Repair Welding Fabrication

Lord Elgin
Rich Altomare