Summary
Overview
Work History
Education
Skills
Timeline
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Ricci Rodriguez

11811 Lake Fraser Drive SE, Calgary,AB

Summary

Team-oriented and customer service focused recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Seeking a Retail Sales Associate position at Aritzia to leverage my skills in customer service, styling, and brand representation.

Overview

14
14
years of professional experience

Work History

Business Development Representative

Kramer Mazda
Calgary, Alberta
07.2024 - Current
  • Maintained updated knowledge of products and services offered by the company.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Improved product knowledge on acontinuous basis to provide optimal service and achieve sales quotas.
  • Built strong relationships with customers by providing exceptional service.
  • Adhered to established policies when handling customer inquiries.
  • Resolved customer complaints in a professional manner.

Sales and Business Development Professional

Straightline Kia
Calgary, Alberta
05.2024 - 07.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Analyzed sales trends and customer feedback to recommend improvements in products and services.
  • Provided support to customers throughout the entire sales process from initial contact through delivery.

Server Manager

Big Rock Inn
Okotoks, Alberta
01.2011 - 05.2024
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Guest Service Representative

Hyatt Hotel Calgary Airport
Calgary, AB
01.2021 - 05.2021
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Maintained accurate records of all transactions within the hotel software system.
  • Resolved guest complaints in a professional manner.
  • Coordinated transportation arrangements for guests as needed.

Education

Some College (No Degree) - Business Administration Automotive Management

Southern Alberta Institute of Technology
Calgary, AB

Skills

  • Customer relationship management
  • Product knowledge
  • Customer service
  • Relationship building
  • Team leadership
  • Time management
  • Problem solving
  • Multitasking
  • Inventory management
  • Employee training
  • Product upselling
  • Communication skills
  • Brand representation
  • Cash handling accuracy
  • Customer engagement

Timeline

Business Development Representative

Kramer Mazda
07.2024 - Current

Sales and Business Development Professional

Straightline Kia
05.2024 - 07.2024

Guest Service Representative

Hyatt Hotel Calgary Airport
01.2021 - 05.2021

Server Manager

Big Rock Inn
01.2011 - 05.2024

Some College (No Degree) - Business Administration Automotive Management

Southern Alberta Institute of Technology

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Ricci Rodriguez