Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Debbie Kwan

Okotoks,AB

Summary

I am a highly confident and customer-focused server manager, committed to delivering exceptional fine-dining and family restaurant experiences. With my extensive knowledge and hands-on expertise in complete serving and front-of-house operations, I am able to cultivate a satisfied and loyal clientele, resulting in bustling operations and consistently increasing sales volume.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server Manager

Big Rock Inn
07.2008 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Oversaw food preparation and monitored safety protocols.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Office Administrative Assistant

WeSpeak
01.2004 - 08.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Education

Bachelor of Business Administration And Management - Hospitality Management

Lyceum of The Philippines
Manila, Philippines
10.1992

Skills

  • Operating system management
  • Crew Coordination
  • Problem-Solving
  • Customer Service
  • POS Terminal Operation
  • Money Handling
  • Staff Supervision
  • Scheduling Staff
  • Safe Food Handling
  • Monitoring Food Preparation

Certification

  • ProServe Liquor License

Timeline

Server Manager

Big Rock Inn
07.2008 - Current

Office Administrative Assistant

WeSpeak
01.2004 - 08.2007

Bachelor of Business Administration And Management - Hospitality Management

Lyceum of The Philippines

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Debbie Kwan