Ricardo (Rick) Hernandez Nieto
South San Francisco,CA
Summary
Dynamic and goal-oriented professional with exceptional customer service experience at Citibank. Proven ability to manage high-volume transactions with accuracy while fostering strong customer relationships. Recognized for teamwork and collaboration, consistently exceeding sales targets. Strong time management skills complemented by attention to detail ensure efficient operations and a welcoming atmosphere.
Experienced with financial analysis, customer service, and risk management. Utilizes strong analytical skills and in-depth financial knowledge to provide effective banking solutions. Track record of fostering client relationships and enhancing team performance through collaborative efforts.
Overview
9
9
years of professional experience
Work History
Teller / Area Banker
Citibank
10.2019 - Current
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Night Stocker/Shift Supervisor
Safeway
01.2016 - 01.2019
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
Education
No Degree - Culinary
Alameda Collage
555 Ralph Appezzato Memorial Pkwy, Alameda, CA 945Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Approachable
- Goal-oriented focus
- Creative thinking
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Teller / Area Banker
Citibank
10.2019 - Current
Night Stocker/Shift Supervisor
Safeway
01.2016 - 01.2019
No Degree - Culinary
Alameda Collage
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