Ricardo Villazano
Downey
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Day Shift Lead
Mckesson Corporation
Santa Fe Springs
08.2024 - 12.2025
- Lead and supervise the day shift team to ensure smooth warehouse operations and timely task completion.
- Efficiently manage inventory by receiving, locating, and tracking stock, ensuring accurate records.
- Open and close purchase orders as part of the inventory process, facilitating timely supply management.
- Receive shipments from UPS, FedEx, and other carriers, verifying items and ensuring correct documentation.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Assisted in developing strategies for improving efficiency of daily operations.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
Night Shift Lead
McKesson Corporation
Santa Fe Springs
04.2016 - 11.2022
- Supervised and managed a team of 80+ employees to ensure smooth operations during the night shift.
- Coordinated the picking, packing, and shipping of customer orders, ensuring accuracy and on-time delivery.
- Maintained a high standard of quality control by reviewing orders and verifying that customer specifications were met.
- Monitored employee performance and productivity, providing guidance and feedback to improve efficiency and accuracy.
- Collaborated with other departments to resolve issues quickly, ensuring customer satisfaction.
- Conducted regular check-ins with team members to address concerns and keep the workflow on track.
- Ensured all safety protocols were followed during night shift operations to maintain a safe working environment.
General Warehouse Worker
Restaurant Packaging Group
Santa Fe Springs
01.2015 - 03.2016
- Responsible for receiving and unloading delivery trucks, ensuring that all incoming shipments were accurately documented and inspected for quality.
- Efficiently operated a cherry picker and forklift to place received items onto designated shelves, maintaining an organized and easily accessible inventory system.
- Independently managed the entire order fulfillment process, ensuring all customer orders were completed and prepared for delivery on time.
- Delivered orders directly to customers using a company truck, providing timely and reliable service while ensuring customer satisfaction.
- Conducted routine equipment checks and adhered to all safety protocols to ensure safe operation of warehouse machinery and vehicles.
- Demonstrated strong time management and problem-solving skills by handling multiple tasks independently while meeting tight deadlines.
Youth Coordinator
House 6:33
Downey
01.2017 - Current
- Led and mentored a group of young children, teaching them essential communication skills and how to confidently lead and teach classes.
- Developed and managed weekly schedules, ensuring that all activities and lessons were well-organized and aligned with program objectives.
- Assigned tasks and responsibilities to the children, helping them build a sense of accountability and teamwork.
- Taught proper etiquette and manners, guiding the children on how to present themselves respectfully and confidently in front of others.
- Provided spiritual guidance, teaching children about God, faith, and the importance of being role models and leaders within their peer groups.
- Collaborated with parents and other staff members to ensure consistent support and guidance for the children’s personal and spiritual growth.
Education
Some College (No Degree) - Business Administration
Fullerton College
Fullerton, CASkills
- Team Leadership:
Proven ability to lead and manage teams effectively, ensuring productivity, accuracy, and on-time completion of tasks
- Problem Solving & Decision Making:
Adept at troubleshooting operational issues and making informed decisions to maintain workflow and meet deadlines
- Time Management & Multitasking:
Ability to prioritize tasks and manage multiple responsibilities simultaneously in a fast-paced warehouse environment
- Forklift & Cherry Picker Operations:
Certified and experienced in operating various warehouse equipment such as forklifts and cherry pickers to move and organize inventory
- Shipping & Receiving:
Proficient in handling incoming and outgoing shipments, including inspecting, documenting, and preparing orders for delivery
- Safety & Compliance:
Knowledgeable in warehouse safety standards, OSHA regulations, and maintaining a safe working environment by enforcing safety protocols
- Proficient in Microsoft Office: Word, PowerPoint, Excel
- Experienced with MAC & Windows PC
- Bilingual: English & Spanish
Timeline
Day Shift Lead
Mckesson Corporation
08.2024 - 12.2025
Youth Coordinator
House 6:33
01.2017 - Current
Night Shift Lead
McKesson Corporation
04.2016 - 11.2022
General Warehouse Worker
Restaurant Packaging Group
01.2015 - 03.2016
Some College (No Degree) - Business Administration
Fullerton College