RICARDO VENCE
Laval,QC
Summary
With nearly a decade in wealth management and two years focused on equity compensation using Shareworks, I excel in fostering strong client relationships built on trust and mutual success. My commitment to personalized service and deep industry knowledge allows me to navigate complex financial landscapes with ease, ensuring tailored solutions that meet client needs. Ready to leverage my expertise to drive meaningful outcomes and exceed expectations in the financial services sector.
Overview
13
13
years of professional experience
Work History
Client Service Manager
Shareworks by Morgan Stanley
04.2022 - Current
- Managed the administration of employee share purchase, stock options and award plans for a book of Canadian corporate clients
- Developed and presented personalized education sessions to company administrators on our equity compensation platform; Shareworks
- Responsible for supporting all Canadian clients with complex expensing inquiries as a financial reporting subject matter expert
- Identify training, sales opportunities, and partner with client care specialists or relationship manager to facilitate the implementation of the platform.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Associate Wealth Advisor
RBC Dominion Securities
02.2021 - 04.2022
- Developed tailored financial plans for high net worth clients, resulting in increased satisfaction and long lasting relationships.
- Prepared insightful reports for clients regarding portfolio performance, market outlook, and investment recommendations.
- Collaborated with tax professionals and estate planners to ensure comprehensive services were provided to clients.
- Acted as a liaison between clients and various financial institutions, ensuring seamless execution of investment transactions and timely resolution of any issues that arose.
Financial Planner Associate
TD Wealth Management
09.2016 - 02.2021
- Worked in partnership with senior financial planners by managing high value clients accounts while maintaining excellent service standards.
- Proactively identified business building opportunities for financial planners leading to increase net asset growth goals.
- Developed strong long term relationships with clients through regular communication and updates on their financial portfolios.
- Prepared detailed reports for clients outlining progress towards their financial goals, including recommendations for adjustments or improvements.
Senior Investment Representative
TD Direct Investing
08.2013 - 09.2016
- Educated clients on investment options, empowering them to make informed decisions.
- Maintained a strong professional reputation within the industry, leading to increased referrals and new business opportunities.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Coordinated with internal departments such as trading desk, or back-office operations to ensure smooth execution of client requests.
- Maintained compliance with industry regulations while executing trades and transactions.
Credit Card Specialist
TD Canada Trust
06.2011 - 08.2013
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Identifying opportunities to promote credit card and baking products suitable to clients' needs.
Education
Canada's Licensing Credentials - Finance
Canadian Securities Institute
07.2019
Diploma of College Studies (DEC) - Social Sciences
Vanier College
Montreal, Quebec06.2010
Skills
Relationship Building
Exceptional communication
Proficient in Shareworks
Training and mentoring
Strong Communication Skills
Collaboration and Teamwork
Retirement planning
Wealth Management
Relationship Building
Resource referrals
Portfolio Management
Skillsandlanguages
Fully trilingual (written and spoken) in English, French and Spanish., Through excellent oral and written communication, built long-lasting professional partnerships with financial professionals and high-value clients.Provided tailor-made advice and solutions to improve business processing and sales objectives., Fast learner, able to work independently to resolve problems with minimal directive and managerial support using in-house resource tools and leveraging business partner relationships., Shareworks, CRM systems (Salesforce, Client View, Croesus, etc.), banking admin systems and all Microsoft Office programs.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Elementary
Timeline
Client Service Manager
Shareworks by Morgan Stanley
04.2022 - Current
Associate Wealth Advisor
RBC Dominion Securities
02.2021 - 04.2022
Financial Planner Associate
TD Wealth Management
09.2016 - 02.2021
Senior Investment Representative
TD Direct Investing
08.2013 - 09.2016
Credit Card Specialist
TD Canada Trust
06.2011 - 08.2013
Canada's Licensing Credentials - Finance
Canadian Securities Institute
Diploma of College Studies (DEC) - Social Sciences
Vanier College
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