Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ricardo Torres

Los Angeles

Summary

Proven Technician and Manager with a track record of excellence in maintaining safety and enhancing operational efficiency. At National Cable Services, leveraged expertise in troubleshooting and customer service to exceed quality standards. Skilled in equipment repair and project management, consistently achieving top performance levels with a keen eye for detail and exceptional organizational abilities. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 13 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

15
15
years of professional experience

Work History

Technician

National Cable Services
2023.12 - 2024.04
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Warehouse Manager

Karolina Express
2020.02 - 2023.11
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Technician

Air Clean Environmental
2019.05 - 2020.02
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • My job consist of removing and disposing of infected areas on customers property which ranged anywhere from water damage, blackwater, mold, lead, and asbestos, other job duties consisted of deep cleaning job site from any trash and debris, and sanitizing all surfaces with specialized chemicals.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained quality assurance and customer satisfaction objectives.

Cable Technician

Trinity West Communictions
2016.11 - 2019.03
  • My job consisted of installing cable equipment on behalf of spectrum cable which consisted of climbing utility poles and running RG6 Ariel cable to houses that correspond with OSHA's requirements. cables I ran range from RG6, RG11, CAT5, and CAT6. I also installed data and phone. maintain great customer service which consisted of helping customers connector devices with our wireless network or other issues they had.
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.

Lead Technician

Cal Com Solutions
2013.08 - 2016.10
  • My job consisted of installing energy saving devices onto HVAC units contracted by southern California Edison. energy devices where to be connected to low voltage components connected to their HVAC units. my job also consisted of helping out technicians with installations or taking them material. I also doubt with customer service whether it was a damage claim or diffusing the situation with a customer or explaining to customers how southern California Edison energy saving devices worked on their HVAC units and helped them save money on there Edison bill.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Cable Technician

Pro Source Cable
2009.02 - 2013.06

My job consisted of installing cable equipment, climbing utility poles, running new cable, and installing data networking and phone, cable I ran was RG6, RG11, CAT5, and CAT6. I also gained experience running new molding on (mdu's) multi dwelling units. Ran new underground cable weather it consisted of fish taping it through or digging a trench and running new piping.

I also worked on projects where I would have to replace outdated RG59, and cat 5 cable in businesses which include hotels, hospitals, and offices.

  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.

Education

GED -

Garfield Adult School
East Los Angeles, CA
05.2010

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and Repair
  • Maintenance and repairs
  • Quality Control
  • Mechanical Knowledge
  • Customer interaction
  • System Troubleshooting
  • Heavy Lifting
  • Equipment Repair
  • Deadline-oriented
  • OSHA Compliance
  • Safety Equipment
  • Electrical repair
  • Product Inspections
  • Hardware Installation
  • Project Management

Accomplishments

completed a buildings and grounds course and received a certificate of completion.

Timeline

Technician

National Cable Services
2023.12 - 2024.04

Warehouse Manager

Karolina Express
2020.02 - 2023.11

Technician

Air Clean Environmental
2019.05 - 2020.02

Cable Technician

Trinity West Communictions
2016.11 - 2019.03

Lead Technician

Cal Com Solutions
2013.08 - 2016.10

Cable Technician

Pro Source Cable
2009.02 - 2013.06

GED -

Garfield Adult School
Ricardo Torres