Ricardo Rodriguez-Montes
Tarzana
Summary
Seasoned Store Sales Manager with impressive achievements establishing top-performing flagship stores in competitive markets. Drives creative marketing and merchandising campaigns to boost store traffic. Orchestrates start-up and development of new stores, building talented teams focused on surpassing sales objectives.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Store Sales Manager
Acima
Los Angeles
07.2025 - Current
- Managed daily store operations and ensured smooth customer service experiences.
- Trained and supervised sales associates on product knowledge and customer engagement.
- Oversaw inventory management and organized stock replenishment processes.
- Implemented loss prevention strategies to safeguard company assets and reduce shrinkage.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Facilitated team meetings to discuss goals, challenges, and performance improvements.
- Conducted weekly team meetings with staff to review objectives, performance, and any issues or concerns.
General Manager
Leslie’s pool supplies
La Crescenta
09.2023 - 08.2025
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Plasma Center Technician
Biolife Plasma Services
11.2022 - 08.2023
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed laboratory tests to assist physicians in diagnosis.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Shift Leader
Walgreens
Las Vegas
09.2022 - 12.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Identified needs of customers promptly and efficiently.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Managed daily workflow and scheduled staff for adequate coverage.
Customer Engagement Leader
Petsmart
07.2020 - 09.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
Walmart
11.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Anomaly Detection
- Patient Intakes
- Technical Troubleshooting
- Accounting
- Screening Donors
- Customer Satisfaction
- Staff Management
- Verbal and Written Communication
- Business Planning
- Team Leadership
- Budget Controls
- Customer Relations
- Hiring and Training
- POS Systems Operations
- Staff Supervision
- Account Management
- P&L Management
- Sales
- Expense Control
- Advertising and marketing
- Business development
- Inventory management
- Loss prevention
- Staff training
- Sales reporting
- Employee scheduling
Certification
- PT - Phlebotomy Technician
- Forklift operator
Timeline
Store Sales Manager
Acima
07.2025 - Current
General Manager
Leslie’s pool supplies
09.2023 - 08.2025
Plasma Center Technician
Biolife Plasma Services
11.2022 - 08.2023
Shift Leader
Walgreens
09.2022 - 12.2022
Customer Engagement Leader
Petsmart
07.2020 - 09.2022
Customer Service Associate
Walmart
11.2017 - 07.2019
High School Diploma -
Rancho High School