Ricardo Rodriguez
Tulare
Summary
Proven Parts Manager with a track record of streamlining operations at Madera Toyota Madera Chevrolet, enhancing inventory accuracy, and boosting customer satisfaction. Skilled in inventory management and exceptional customer service, demonstrated through successful warranty claim resolutions and efficient parts ordering processes. Achieved significant improvements in department efficiency, leveraging strong organizational and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Parts Manager
Madera Toyota Madera Chevrolet
08.2022 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Counter Person
Envision Toyota
01.2022 - 07.2022
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Daily operation of back counter.
Parts Counter Person
Piercey Toyota
11.2007 - 12.2021
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Daily operations of back counter.
Education
High School Diploma -
Independence High School
San Jose, CA06-1992
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Obsolescence control
Timeline
Parts Manager
Madera Toyota Madera Chevrolet
08.2022 - Current
Parts Counter Person
Envision Toyota
01.2022 - 07.2022
Parts Counter Person
Piercey Toyota
11.2007 - 12.2021
High School Diploma -
Independence High School
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