Ricardo Ramirez
Rohnert Park,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Guest Services Representative
Graton Resort & Casino
01.2025 - Current
- Assisted guests & team members quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
- Worked with various computer programs and website information while assisting guests on the phone line.
Lab Analyst
Amys Kitchen
03.2020 - 10.2024
- Monitored the environment of the factory for pathogens and indicator organisms.
- Incubation and testing of environmental and indicator swab samples collected/submitted by the Quality Assurance Technicians for pathogen or indicator organism testing.
- Documentation and filing.
- Communication with various departments within the plant such as Quality Assurance, Sanitation, Maintenance, and the Warehouse department.
- Communicating/coordinating with the Indirect department for inventory ticket order requests at the lab.
Senior Quality Assurance Technician/Validation Technician
Amys Kitchen
07.2017 - 03.2020
- Conduct various types of validations such as cleaning, heating, and metal detection validations.
- Plan/coordinate with various departments such as Sanitation, Assembly, Packaging, Maintenance, and Quality Assurance departments for specific types of validations.
- Audit current work practices inside of the plant with the work instruction to ensure employees are trained properly/are following protocol while making sure the current work instruction document is not outdated/needs updating.
- Collection of ambient and compressed air samples.
- Collection of environmental and indicator swab samples.
- Documentation and filing.
- Notifying/reporting data and any non-conformances to the respective departments and following up to ensure corrective action was taken.
Quality Assurance Technician Frozen
Amys Kitchen
01.2015 - 07.2017
- Implement quality control measures inside of the plant to ensure a safe environment for food production for consumer consumption.
- Monitor the temperature/quality of ingredient(s) throughout a production run(s) and the storage conditions to ensure product isn't exposed to potential bacterial growth/any potential cross contamination of allergens or foreign materials.
- Verification checks with the Packaging Department to ensure metal detectors are functioning properly.
- Documentation and filing of paperwork.
- Communication with various departments such as Assembly, Sanitation, Maintenance, and the Warehouse department.
Manufacturing Operator
Amys Kitchen
09.2014 - 01.2015
- Work/coordinate with the Production team to provide them with mixed food product for plating on the Production Lines in a timely manner.
- Communicate/coordinate with various departments such as Assembly, Warehouse, Sanitation, and Maintenance.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA01.2014
Skills
- Communication skills
- Time management
- Quality Assurance
- Data Management
- Computer Skills
- Customer service
- Detail-oriented
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Services Representative
Graton Resort & Casino
01.2025 - Current
Lab Analyst
Amys Kitchen
03.2020 - 10.2024
Senior Quality Assurance Technician/Validation Technician
Amys Kitchen
07.2017 - 03.2020
Quality Assurance Technician Frozen
Amys Kitchen
01.2015 - 07.2017
Manufacturing Operator
Amys Kitchen
09.2014 - 01.2015
High School Diploma -
Elsie Allen High School
Similar Profiles
Shasta PhanShasta Phan
Cocktail Server at Graton Resort CasinoCocktail Server at Graton Resort Casino
Dustin SharpeDustin Sharpe
Entertainment & AV Manager at Graton Resort & CasinoEntertainment & AV Manager at Graton Resort & Casino
Silas MarrufoSilas Marrufo
Cage Supervisor at Graton Resort & CasinoCage Supervisor at Graton Resort & Casino
Aimee WardAimee Ward
Food Service Manager at Live Oak Charter SchoolFood Service Manager at Live Oak Charter School
Travis LorenzoTravis Lorenzo
Assistant Utility Maintenance Worker at Marin WaterAssistant Utility Maintenance Worker at Marin Water