Ricardo Raduka
Milton,ON
Summary
A highly motivated and organized Insurance Agent with 5 years of experience in the insurance industry. Proven competence to investigate and resolve situations promptly by company and provincial guidelines. Demonstrated excellent customer service and communication skills with the insured. Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aviva Direct Insurance Advisor
Aviva Canada Insurance
01.2020 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Explained features, advantages, and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for property, marine, and auto insurance.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Developed and implemented strategies to maximize customer satisfaction.
- Carried out administrative tasks such as handling policy renewals, maintaining records, and collecting insurance payments.
Assembly Line Worker
Ford Motor Company of Canada, Limited
07.2016 - 01.2020
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
Police Studies -
Herzing College
Toronto, ON06.2014
Associate of Arts - Graphic Design
Conestoga College
Kitchener, ON09.2010
Skills
- Communication
- Customer Service
- Property insurance
- Auto insurance
- Quotes and sales
- Billing Inquiries
- Critical Thinking
- Group Presentations
- New Agent Training
- Data Interpretation
- Teamwork and collaboration
- Organization
- Empathy
- Knowledge of investigation skills
- Leadership
- Knowledge of Insurance Policies
- Insurance product knowledge
- Goal-oriented mindset
- Claims Management
- Guidewire
- Five9
- Adobe
Certification
- Other than life (0TL) Insurance Advisor - 01/2020
- Chartered Insurance Professional (CIP) - currently obtaining
- Continuous Education training for insurance advisor license - yearly
- Alberta Counsel Sales License for writing personal home and auto policies - yearly
- British Columbia License for sales and service of personal home policies - yearly
References
References are available upon request.
Timeline
Aviva Direct Insurance Advisor
Aviva Canada Insurance
01.2020 - Current
Assembly Line Worker
Ford Motor Company of Canada, Limited
07.2016 - 01.2020
Police Studies -
Herzing College
Associate of Arts - Graphic Design
Conestoga College
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