Ricardo Peña
Summary
Driven first-year film student with a deep passion for learning and expanding knowledge through continuous work. Goal is to absorb professional training skills and effectively impart them, creating an improved workplace and customer-focused environment. Renowned for meticulous attention to detail and dedicated to delivering exceptional results in all endeavors.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
Foundever
09.2022 - 08.2024
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Human Resources Management Intern
La Europea
04.2021 - 08.2022
- Support in the hiring process, signing of documents and preparation of files.
- Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
- Facilitated exit interviews with departing employees to gather valuable insights regarding workplace satisfaction levels.
- Coordinated open enrollment periods for benefits administration, facilitating smooth transitions for all employees involved.
Coordinator
Cinemex - (Cinema)
10.2018 - 04.2021
- With almost 3 years of experience, I have advanced from a multifunctional staff position to a Coordinator, showcasing my capacity for growth, adaptability, and leadership in a dynamic work environment.
- Proficient management of Point of Sale systems and other key operational areas, with a focus on accuracy, efficiency, and customer satisfaction.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Correct handling of equipment for the preparation of food or beverages.
Education
Bachelor of Arts - Film Production
Confederation College
Thunder Bay, ON05-2026
Bachelor of Science - Business Administration
Banking And Business School
Mexico City06.2022
Skills
- Smart Serve Certification
- Complaint resolution
- Customer service excellence
- Teamwork and collaboration
- Capable of working in high-pressure environments
- Multitasking and prioritizing
- Problem-solving
- Time management
Accomplishments
In two out of my three previous roles, I have consistently stood out for my teamwork, attention to detail, and excellent problem-solving skills, to the point of earning promotions and increased responsibilities. I have focused on improving team performance, driving significant results and achievements.
Language
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Team Leader
Foundever
09.2022 - 08.2024
Human Resources Management Intern
La Europea
04.2021 - 08.2022
Coordinator
Cinemex - (Cinema)
10.2018 - 04.2021
Bachelor of Arts - Film Production
Confederation College
Bachelor of Science - Business Administration
Banking And Business School
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