Ricardo Nolasco
Anaheim
Summary
Adept Appliance Repair Technician with a proven track record at Miele USA, showcasing expertise in diagnosing problems and troubleshooting faults across various appliance brands. Mentored junior technicians, enhancing team efficiency, and significantly improved customer satisfaction through skilled repair services and effective communication. Demonstrates exceptional multimeter usage and relationship-building abilities.
Professional technician with strong background in appliance repair, ready to make immediate impact. Skilled in diagnostics, troubleshooting, and hands-on repairs, with focus on customer satisfaction and reliability. Known for effective team collaboration and adaptability to changing needs, ensuring timely and high-quality results. Dependable and equipped with technical expertise necessary to excel in this role.
Knowledgeable [Desired Position] with solid background in diagnosing and repairing wide range of household appliances. Proven track record in resolving technical issues efficiently and ensuring customer satisfaction. Demonstrated proficiency in troubleshooting electrical and mechanical malfunctions and delivering quality repairs.
Overview
19
19
years of professional experience
Work History
Appliance Repair Technician
Miele USA
09.2015 - Current
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
Security Supervisor
The Bicycle Hotel Casino
01.2007 - 09.2015
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Security Officer
Stonewood Mall
07.2005 - 01.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2004
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration systems
- Troubleshooting faults
- Repairing units
- Performing maintenance
- Repair cost estimation
Languages
English
Spanish
Professional Working
Timeline
Appliance Repair Technician
Miele USA
09.2015 - Current
Security Supervisor
The Bicycle Hotel Casino
01.2007 - 09.2015
Security Officer
Stonewood Mall
07.2005 - 01.2007
High School Diploma -
Bell Gardens High School
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