Ricardo Munoz
Sales And Service Manager
Santa Ana,CA
Summary
Professional sales and service leader with proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in developing and implementing strategic initiatives, fostering team collaboration, and adapting to evolving market demands. Known for strong problem-solving abilities, effective communication, and unwavering focus on delivering measurable results. Proficient in CRM systems, sales forecasting, and customer relationship management.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales and Service Manager
24 Hour Fitness
Garden Grove, California
08.2022 - Current
- Achieved consistent sales growth by exceeding individual and team targets, contributing to company revenue
- Built strong client relationships by identifying customer needs and delivering tailored fitness solutions
- Spearheaded team development efforts during the interim Sales Manager role, ensuring alignment with sales goals and smooth daily operations
- Organized and conducted training sessions for team members to enhance product knowledge and service delivery
- Enhanced operational efficiency by implementing data-driven strategies to meet sales objectives
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
HVAC Apprentice
Drain Right
Gardena, California
01.2023 - 07.2024
- Assisted HVAC technicians with installation, maintenance, and repairs of heating, ventilation, and air conditioning systems, developing hands-on technical expertise
- Advised customers on HVAC solutions, energy-efficient options, and system upgrades, using consultative sales techniques to identify their needs and recommend products/services
- Generated sales by effectively communicating the benefits of preventive maintenance plans, warranties, and financing options
- Managed customer relationships, ensuring high satisfaction and repeat business by providing clear explanations of services and maintenance procedures
- Worked closely with the management team to analyze sales trends, set goals, and develop promotional strategies to increase revenue
- Assisted in inventory management, ensuring the availability of necessary parts and equipment for both service calls and sales
- Handled billing, invoicing, and customer follow-ups, ensuring seamless transactions and post-sale service
- Led and trained new apprentices in basic HVAC tasks and customer interaction strategies, enhancing team efficiency and service quality
Crew Member
Ikes
Tustin, California
05.2021 - 11.2022
- Provided exceptional customer service by greeting guests, taking orders accurately, and ensuring a positive dining experience
- Prepared sandwiches and other menu items while maintaining company standards for quality, presentation, and food safety
- Handled transactions efficiently, operated cash registers, and ensured accurate cash handling
- Maintained a clean and organized work environment, ensuring health and safety regulations
- Collaborated with team members to complete orders.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Associate
In-N-Out Burger
Santa Ana, California
08.2018 - 05.2021
- Progressed from Level 1 to Level 4, demonstrating leadership and operational expertise
- Provided excellent customer service by maintaining a clean dining area, assisting guests, and ensuring accurate orders
- Managed drive-thru operations, including taking and processing orders, handling transactions, and ensuring timely service
- Oversaw food preparation, ensuring high-quality standards for fries and condiments
- Ensured compliance with company policies, safety regulations, and quality control standards
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Arts - Business Administration, Concentration in Finance
California State University
Fullerton, United States 08.2022 - 12.2024
Associate of Science - Business Administration
Santiago Canyon College
Orange, CA 08.2018 - 05.2022
Skills
- Customer service
- Time management
- Leadership
- Problem-solving
- Talent development
- Sales proficiency
- Deadline oriented
- Training and mentoring
- Staff management
- Microsoft outlook, word, and Excel
- Team building and leadership
- Verbal and written communication
- Customer relationship management software (CRM)
Timeline
HVAC Apprentice
Drain Right
01.2023 - 07.2024
Sales and Service Manager
24 Hour Fitness
08.2022 - Current
Bachelor of Arts - Business Administration, Concentration in Finance
California State University
08.2022 - 12.2024
Crew Member
Ikes
05.2021 - 11.2022
Associate of Science - Business Administration
Santiago Canyon College
08.2018 - 05.2022
Associate
In-N-Out Burger
08.2018 - 05.2021
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