Ricardo Monroy
Orange,CA
Summary
Dependable and hard-working emergency services professional with over 8 years of experience in the restoration industry. Thrives in fast-paced environments and excels at completing projects quickly and efficiently. Dedicated logistic professional consistently meeting company goals through organized practices. Demonstrates ability to work under pressure and adapt to new situations and challenges, always striving to enhance the organizational brand. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Production Manager
Servpro
06.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
General Manager of Operations
X Speed Logistics
10.2021 - 06.2022
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reported issues to higher management with great detail.
- Formulated policies and procedures to streamline operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised logistics functions and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained accurate driver information for delivery scheduling.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Manage 120 employees and 30-50 routes on daily basis.
Production Supervisor
Signal
02.2020 - 06.2021
- Explained process to tenants and property managers to ensure company process and procedures
- Plan Environmental restoration projects
- Lead water damage mitigation jobs
- Lead mold, asbestos, and fire clean up jobs
- Prepare job files for billing
- Review job files to ensure proper paperwork, photos, and documentation
- Managed team of 10-100 production associates, overseeing productive production processes and meeting all deadlines.
- Resolved issues quickly to maintain productivity goals.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Crew Chief
ServPro Cerritos
01.2017 - 05.2018
- Collect and Analyze data to determine environmental conditions and restoration needs
- Plan Environmental restoration projects, using, environmental strategies and planning software
- Lead several water damage mitigation jobs
- Lead several mold mitigation jobs
- Lead several fire clean up mitigation jobs
- Work under strict deadlines and responded to service requests and emergency call-outs
- Mold removal, containment, HEPA air scrubbers, content cleaning and storage
- Water Extraction
- Carefully packed customer belongings to avoid damage
- Managed Inventory of products
- Coordinate with insurance adjusters
- Help adjuster determine coverage
- Explained company processes and procedures to clients to ensure understanding and compliance.
Technician
Servpro Beverly Hills
03.2014 - 05.2017
- Directly under the supervision of the Restoration Supervisor
- Understand and execute work orders in a timely and professional manner
- Maintain strict attention to detail when working at customer's property
- Participate in on-call rotation and other after hours and weekend work as needed
- Carefully packed customer belongings to avoid damage
- Managed Inventory of products
- Managed demolition activities, guaranteeing adherence to schedules.
- Maintained cleanliness and presentation standards at all work sites for client satisfaction.
Skills
- Safety Assurance
- Staff Development
- Total Quality Management
- Employee Scheduling
- Process Redesign
- Cross-Functional Team Management
- Verbal and Written Communication
- Operations management
- Team Oversight
- Data Review
- Performance Improvement
- Production planning
Certification
IICRC Certified water damage restoration
IICRC Certified Structural Drying
Asbestos Certificate
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Production Manager
Servpro
06.2022 - Current
General Manager of Operations
X Speed Logistics
10.2021 - 06.2022
Production Supervisor
Signal
02.2020 - 06.2021
Crew Chief
ServPro Cerritos
01.2017 - 05.2018
Technician
Servpro Beverly Hills
03.2014 - 05.2017
High School Diploma -
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