Ricardo Madrigal
Inglewood
Summary
With 20+ years of experience as an Aviation Line Technician, this technically savvy leader consistently anticipates and delivers the highest standards of excellence in customer service, aircraft towing, and forklift operations. Extensive expertise in the field has led to a deep understanding of aircraft maintenance and servicing. Committed to ensuring safety and efficiency in all operations, while prioritizing exceptional customer satisfaction.
Overview
21
21
years of professional experience
Work History
Line Service Technician
Atlantic Aviation
09.2024 - 02.2025
- Aircraft refueling
- Ramp customer service including marshaling aircraft in and off the ramp
- Aircraft services upon request
- Aircraft towing
Line Service Technician
Signature Flight Support
02.2019 - 08.2024
- Aircraft refueling
- Aircraft Towing
- Ramp customer service including marshaling aircraft in and off the ramp
- Aircraft services upon request
- Hangar logistics operations and towing
- Allocated as temporary lead across multiple shifts (80%)
Line Service Technician Supervisor
Atlantic Aviation
10.2018 - 02.2019
- Collaborate with key account representatives to manage VIP flights
- Which include celebrities while providing discretion
- Aircraft ramp coordination
- Marshal aircraft on and off the ramp
- Hangar logistics operations and towing
- Provide detailed performance reviews for all direct reports
- Provide transportation services
- Luggage handling, loading items on and off planes
- Manage aircraft crew member needs, which includes refueling, lavatory, potable H2O, catering and oil service
- Project management
- Customer service counter support as needed
Line Service Technician
Signature Flight Support
08.2017 - 10.2018
- Aircraft refueling
- Aircraft Towing
- Ramp customer service including marshaling aircraft in and off the ramp
- Aircraft services upon request
- Hangar logistics operations and towing
- Quality Control when receiving fuel loads for fuel farm (Van Nuys)
Line Service Technician Supervisor
Atlantic Aviation
10.2003 - 03.2017
- Collaborate with key account representatives to manage VIP flights which include royalty, celebrities and national sports teams while providing discretion
- Aircraft ramp coordination
- Marshal aircraft on and off the ramp
- Hangar logistics operations and towing
- Provide disposal of hazardous material from international flights
- Provide detailed performance reviews for all direct reports
- Provide transportation services
- Luggage handling, loading items on and off planes
- Manage aircraft crew member needs, which includes refueling, lavatory, potable H2O, catering and oil service
- Project management
- Customer service counter support as needed
Education
Airframe and Power Plant Program -
West Los Angeles College
Culver City, CA01.2003
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Customer Relationship Management
- Team Leadership Training
- Hazardous Material - OSHA Compliant
- Tow Certified
Certification Education
Airframe and Power Plant Program, West Los Angeles College, Culver City, CA, 2003
Communication Skills
- English
- Spanish
Timeline
Line Service Technician
Atlantic Aviation
09.2024 - 02.2025
Line Service Technician
Signature Flight Support
02.2019 - 08.2024
Line Service Technician Supervisor
Atlantic Aviation
10.2018 - 02.2019
Line Service Technician
Signature Flight Support
08.2017 - 10.2018
Line Service Technician Supervisor
Atlantic Aviation
10.2003 - 03.2017
Airframe and Power Plant Program -
West Los Angeles College
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