Enthusiastic contributor with experience in community service and customer support. Committed to fostering partnerships and using strong interpersonal skills to facilitate positive outcomes and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Volunteer
American Red Cross
San Leandro, CA
05.2026 - Current
Collaborated with local organizations to expand partnerships and resource sharing for community impact.
Assisted with special events and programs.
Used strong interpersonal communication skills to convey information to others.
Customer Service Agent
Delta
Oakland, CA
01.2026 - Current
Delivered exceptional customer support during check-in and boarding processes.
Coordinated with baggage handling teams to manage lost luggage claims efficiently.
Led initiatives to streamline communication between departments for improved workflow.
Behavior Technician
ACES ABA
Hayward, CA
06.2024 - 06.2025
Implemented individualized treatment plans to support clients with developmental disabilities.
Monitored client progress, documenting behaviors and responses accurately in data collection systems.
Developed engaging activities to reinforce skills and promote social interactions among clients.
Medical Assistant Intern
NMCI
San Leandro, CA
01.2023 - 06.2023
Managed patient scheduling and appointment confirmations to optimize clinic operations.
Educated patients on treatment plans and medication instructions for improved compliance.
Assisted healthcare professionals with patient examinations and documentation processes.
Volunteer
St. Leander Parish
San Leandro, CA
02.2014 - 03.2020
Collaborated with church leadership on strategic planning for community service projects.
Maintained clean, neat, and operational facilities to serve program needs.
Represented organization positively and professionally while providing community with much-needed services.