Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ricardo Lopez

Baldwin Park

Summary

Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator

ELS Outlet
07.2024 - Current
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

Insurance Broker

Aims Insurance Services
03.2023 - 05.2024
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.

Insurance Agent

Fred Loya Insurance
09.2021 - 11.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Seasonal Package Handler

FedEx
11.2020 - 01.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Pharmacy Technician

CVS Pharmacy
11.2019 - 12.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Mountain View High School
El Monte, CA

Skills

  • Forklift operation
  • Warehouse organization
  • Truck loading and unloading
  • Problem-solving
  • Heavy lifting
  • Materials handling
  • Loading and unloading
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Auto insurance
  • Client retention
  • Account management
  • New client acquisition
  • Policy renewals

Certification

  • Certified Limited Lines Insurance
  • Certified Security Guard License

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Forklift Operator

ELS Outlet
07.2024 - Current

Insurance Broker

Aims Insurance Services
03.2023 - 05.2024

Insurance Agent

Fred Loya Insurance
09.2021 - 11.2022

Seasonal Package Handler

FedEx
11.2020 - 01.2021

Pharmacy Technician

CVS Pharmacy
11.2019 - 12.2020

Mountain View High School

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Ricardo Lopez