Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ricardo Legaspi

Mississauga,ON

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

General Manager

ISensors Inc.
04.2017 - Current
  • Oversees day to day operations of whole manufacturing and testing facilities.
  • Manages diverse team of professionals, fostering positive work environment.
  • Develop and maintain relationships with customers around the world.
  • Cultivate strong relationships with vendors, and partners to ensure long-term success and loyalty.
  • Handle customer support emails and technical inquiries.
  • Liaise with engineering teams in Thailand & Russia on how to effectively improve product reliability and performance.
  • Actively help with new product development and launching.
  • Discuss issues and solutions with hardware suppliers.
  • Manages multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Management and procurement of IT fixed assets.

Assistant General Manager

ISensors Inc.
09.2011 - 04.2017
  • Analyzed customer feedback data to identify key areas of improvement and develop solutions.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed budget implementations, employee reviews, trainings, schedules, and contract negotiations.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce.

Production Manager

ISensors Inc.
12.2009 - 08.2011
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Increased overall productivity by identifying bottlenecks in production processes.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Fostered culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Resolved issues quickly to maintain productivity goals.
  • Mentored junior staff members on best practices in production management.

Production Supervisor

ISensors Inc.
08.2008 - 11.2009
  • Contributed heavily in setting up AKCP's manufacturing facility, from the ground up.
  • Established clear priorities and production quality standards of 135 different sensor product variants.
  • Resolved issues quickly to maintain productivity goals.
  • Managed our team of 18 production associates, overseeing production processes and meeting all deadlines.
  • Managed internal operational standards and productivity targets.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Set production targets and staff quotas.
  • Qualified components & materials being used for products.

IT / MIS Manager

Norbell Philippines Inc.
11.2006 - 08.2007
  • Responsible for efficient operation of all computer systems and communication activities of call center.
  • Performed testing of in-house developed software.
  • Responsible for managing team of programmers and engineers dedicated to supporting our company from all aspect of information systems, which include applications, project management, and process administration.
  • Analyzed and resolved problems associated with server hardware, operating systems and application software.
  • Administered IP PBX/VOIP and mail servers.
  • Maintained network security and anti-virus software.
  • Monitored infrastructure, ensuring proper working order.
  • Coordinated with ISPs and hardware vendors to ensure on time delivery of outsourced systems or services.

Assistant Network Administrator

Absolute Service Inc.
01.2001 - 10.2006
  • Monitored network performance and throughput.
  • Configured and maintained all corporate servers and workstations.
  • Performed hardware inventory, software licensing, operational support and helpdesk documentation.
  • Forecasted technology requirements and upgraded to new technologies to improve effectiveness of installed systems.
  • Responsible for integrity of data backups, network maintenance, virus protection and system security.

Technical Support

Absolute Service Inc.
09.1999 - 01.2015
  • Provided technical support to 40 users, resolving connectivity and software problems efficiently.
  • Installation, troubleshooting and repair of computer systems, printers and various office machines.

Education

3rd Year - Computer Engineering

Systems Plus Computer College
Pampanga, Philippines
03.1997

Skills

  • Quality Management
  • Training and Development
  • Cost Reductions
  • Operations Management
  • Operations Oversight
  • Customer Relations
  • Staff Supervision
  • Customer Relationship Management
  • Inventory Control
  • Workflow Planning
  • Performance Improvement
  • Facility Management
  • Project Management
  • Purchasing and planning
  • Performance Analysis
  • Training and coaching
  • Troubleshooting expertise
  • Problem Resolution
  • Process Improvements
  • In-depth knowledge of electronics and mechanics

Websites

Languages

English
Full Professional

Timeline

General Manager

ISensors Inc.
04.2017 - Current

Assistant General Manager

ISensors Inc.
09.2011 - 04.2017

Production Manager

ISensors Inc.
12.2009 - 08.2011

Production Supervisor

ISensors Inc.
08.2008 - 11.2009

IT / MIS Manager

Norbell Philippines Inc.
11.2006 - 08.2007

Assistant Network Administrator

Absolute Service Inc.
01.2001 - 10.2006

Technical Support

Absolute Service Inc.
09.1999 - 01.2015

3rd Year - Computer Engineering

Systems Plus Computer College

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Ricardo Legaspi