Ricardo Henriquez

• Supporting the conduct of threat and risk assessments and make relevant and effective recommendations
• Deescalate tense situations or individuals that arise at the location/event
• Maintained excellent customer service at all times
• Possessed the ability to maintain integrity and honesty with the ability to work with and uphold highly confidential information,
• Supporting the conduct of threat and risk assessments of executive residences, travel or other activities and make relevant and effective recommendations
• Provide close protection and other security-related functions for the client during domestic and/or international assignments
• Arrivals / Departures / VIP Customer Service -Deescalate tense situations or individuals that arise at the principal residence, workplace and/or event

Close Protection agent

• Supporting the conduct of threat and risk assessments of executive residences, travel or other activities and make relevant and effective recommendations

• Provide close protection and other security-related functions for the client during domestic and/or international assignments

• Arrivals / Departures / VIP Customer Service -Deescalate tense situations or individuals that arise at the principal residence, workplace and/or event Executive Driver

• Possessed the ability to maintain integrity and honesty with the ability to work with and uphold highly confidential information while performing executive driving

• Maintained excellent customer service and satisfaction with timely pick-ups and drop-offs Corporate security

• Assume complete responsibility for building security and safety

• Respond to and report all store security and emergency situations Team Lead / Press conferences Protection / Crowd Control / VIP Escort

• Apple Inc. / Royal Bank of Canada / Global news / Radio Canada / Mercedes Benz /

• Mohawk Rail Blockade / Black Lives Matter protest / Trucker Convoy protest

• Executive Protection for former Peruvian President

• Liaison with secret service for Former United States Secretary of State Hilary Clinton

• Quebec City – Close protection for Jenna Welch Bush (Daughter of the 43rd U.S. President George W. Bus

• Conduct the threat and risk assessments of the event and make relevant and effective recommendations
• Provide close protection and other security-related functions for the client and VIPs
• Monitor building safety
• Secure access points and exits
• Assume complete responsibility for building security and safety
• Liaison with Law enforcement

• Manage the daily activities of the Housekeeping, Front desk, Maintenance and Restaurant departments
• Resolve issues regarding hotel services, amenities, guest complaints and policies
• Monitor employee performance and conduct regular evaluations to help improve customer service
• Coordinate with external parties including suppliers, travel agencies, and conference planners
• Evaluate hotel performance and ensure compliance with health and safety rules
• Develop, implement and evaluate policies and procedures for the operation of every department
• Recruit and supervise staff, oversee training and set work schedules
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them

• And authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises, provide a visible presence that enforces safety and security
• Write reports of daily activities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences while performing patrol duties
• Security for the Rec Room Toronto
• Security for STK Toronto
• Security for Royal Ontario Museum (The ROM)
• Security for Budweiser Stage concerts (Iron Maiden / OVO fest / Bud Light Dreams)
• Lead Security at Cactus Club
• Security at Four Season Hotel Toronto / One King West Hotel / Sheraton Center Hotel / Bisha Hotel
• Crowd control
• TIFF - (Toronto International Fil Festival) Red Carpet / Talent arrival and departure

• Planning, organizing and directing team members to ensure the highest degree of guest Satisfaction.
• Purchase, re-order and maintain housekeeping supplies and inventory in a weekly basis
• Interview and train all new housekeeping staff members.
• Monitor in a daily basis the laundry facility
• Assist Front desk with any duty in a daily basis
• Ensures the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment.
• Manage the daily activities of the housekeeping department to include appropriate cleaning of all offices, meetings rooms, washrooms, restaurants, suites, pools and fitness areas