Ricardo Diaz

Anaheim

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

2026

years of professional experience

Work History

General Manager

High Horse Saloon/ Mickey's Irish Pub

05.2023 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Senior Manager

Kingsseafood Company

07.2008 - 03.2023

Developed and led process improvements to optimize operations and reduce costs.
Provided operational updates to executive team to mitigate areas of concern.
Maintained adequate staffing to meet objectives within budget.
Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
Inspected completed work to drive quality, timeliness and company standards.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Recruited and trained new employees to meet job requirements.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality and conformance.

Manager

Ralph Brennan's Jazz Kitchen

1/3/2003 - 07.2008

Worked cross-functionally with marketing, sales and finance departments.
Maintained adequate staffing to meet objectives within budget.
Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
Inspected completed work to drive quality, timeliness and company standards.
Reviewed completed work to verify consistency, quality and conformance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Santiago High School

Garden Grove, CA

05.2001

Skills

Cross-functional communication
Data-driven decision-making
Database development
Business performance management
Operations planning
Issue and conflict resolution
Leadership and team building
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Staff management
Customer relations

Training and development
Relationship building
Inventory control
P&L management
Vendor relationships
Consistently meet goals
Facility management
Exceptional interpersonal communication
Performance evaluations
Purchasing
Troubleshooting expertise
Purchasing and planning
Operations oversight
Strategic planning

Languages

Spanish

Native/ Bilingual

Timeline