Ricardo Cruz
Los Angeles
Summary
Dynamic leader with extensive experience in customer service and problem-solving. Seeking to leverage my people-oriented approach and bilingual communication skills in a bank teller role to enhance customer experiences and operational efficiency.
Overview
18
18
years of professional experience
4022
4022
years of post-secondary education
Work History
Shift Supervisor
Starbucks
05.2017 - Current
- Trained new baristas to enhance team performance and customer service quality.
- Managed cash control and daily financial transactions with accuracy.
- Provided excellent customer service and addressed customer inquiries effectively.
Technical Service Consultant & Customer Support Rep
RingPlus Inc.
11.2015 - 04.2017
- Diagnosed and repaired mobile devices.
- Help set-up and manage the Ringplus website
- Used Microsoft Office and Excel daily to log incoming shipments.
Technical Service Consultant & Customer Support Rep
RingPlus Inc.
Los Angeles
02.2012 - 11.2015
- Diagnosed and repaired mobile devices, ensuring customer satisfaction.
- Utilized Microsoft Office and Excel daily to log incoming shipments and track inventory.
- Provided customer support by resolving technical issues and inquiries.
Lead Technical Service Consultant & Sales Associate
Sprint
Glendale
10.2008 - 03.2012
- Ensured customer satisfaction by addressing concerns and providing product knowledge.
- Managed inventory and assisted in sales, promoting new technology and services.
- Maintained current knowledge of promotions and customer service protocols.
Shift Leader
Yoshinoya Inc.
Los Angeles
08.2011 - 01.2012
- Assisted in scheduling staff to ensure optimal service levels.
- Managed inventory and supplies to support daily operations.
Education
HS Diploma -
John Marshall High School
Los Angeles, CAMedical Assistant Certification -
American Career College
Los Angeles, CASkills
Timeline
Shift Supervisor
Starbucks
05.2017 - Current
Technical Service Consultant & Customer Support Rep
RingPlus Inc.
11.2015 - 04.2017
Technical Service Consultant & Customer Support Rep
RingPlus Inc.
02.2012 - 11.2015
Shift Leader
Yoshinoya Inc.
08.2011 - 01.2012
Lead Technical Service Consultant & Sales Associate
Sprint
10.2008 - 03.2012
HS Diploma -
John Marshall High School
Medical Assistant Certification -
American Career College