RICARDO BROWN
Etobicoke
Summary
Motivated and adaptable professional with over 15 years of experience in IT customer service and technical support. Highly skilled in troubleshooting hardware, software, and network issues with a strong focus on customer relations and problem-solving. Demonstrated ability to assist in IT operations, showing commitment to continuous learning and systems integrity. Eager to leverage IT expertise and collaborative skills in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Independent IT Customer Service Contractor
Self-Employed
01.2008 - Current
- Delivered remote and on-site IT support, diagnosing and resolving software, hardware, and network issues for clients.
- Managed service requests, ensuring accurate record-keeping and documentation of troubleshooting processes and solutions.
- Developed and maintained strong client relationships by offering prompt and effective solutions, ensuring high levels of customer satisfaction.
- Worked closely with clients to perform system installations, updates, and configurations, ensuring optimal system performance.
- Provided comprehensive customer support, assisting clients with account setup, password resets, and resolving various IT-related issues.
- Offered clear guidance on product usage, troubleshooting steps, and system navigation to improve user experience.
- Escalated complex issues to higher-level support teams, ensuring timely resolution while maintaining client communication.
- Delivered consistent and reliable support via phone, email, and in-person, contributing to client retention and satisfaction.
Education
HEART/NSTA Trust
01.2008
Skills
- Technical troubleshooting (hardware/software)
- Customer service and technical support
- Basic inventory management
- Data entry and documentation
- Problem-solving and resolution
- Adaptability to new tasks and work environments
- Team collaboration and communication
Timeline
Independent IT Customer Service Contractor
Self-Employed
01.2008 - Current
HEART/NSTA Trust
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