Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ricardo Balcaceres

San Mateo,CA

Summary

Demonstrated success in leading crews, planning jobs and keeping projects on schedule. Steps in and work alongside team members to get job done quickly. Well-versed in operating, servicing and maintaining heavy equipment.

Overview

26
26
years of professional experience

Work History

Construction Foreman

ESA Construction
03.2021 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Coordinated materials to maintain steady flow and meet productivity objectives.
  • Inspected work for compliance with applicable regulations and job specifications.
  • Studied and interpreted blueprints to plan construction phases and team assignments.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Verified and submitted team timesheets.
  • Interacted with 12 employees to demonstrate high standards and mitigate issues effectively.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Completed accurate material and labor estimates for jobs ranging from small to large budgets.
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Checked equipment to determine if maintenance was required.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions to increase 20% productivity.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Established clear priorities and production quality standards.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Created and implemented plans to maximize efficiency of workers.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Communicated with stakeholders on job milestones.
  • Evaluated and updated safety protocols to reduce 20% risks on construction and extraction sites.

Vice President of Operations and Sales

Impresos TESORO
01.2017 - 01.2021
  • Increased company profits 30% through performance optimization strategies and efficiency improvements.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions by 40%.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Identified opportunities to improve business process flows and productivity.
  • Supported project management team for optimal performance.
  • Drove short-term and advanced promotional initiatives and planning processes.
  • Drove team engagement to achieve aggressive company targets.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Orchestrated positive media coverage and stakeholder relations as public face of company.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing 30% revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit by 25%.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase 40% employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased by 30% operational quality.

Sales Agent

Impresos TESORO
01.2014 - 12.2016
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified new targets, developed new business opportunities, and presented product lines to customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Analyze sales trends.
  • Retained excellent client satisfaction by 90% ratings through outstanding service delivery.
  • Explained features, uses, and advantages of Outdoor products or services to promote sales.
  • Developed and implemented sales strategies to increase profits by 60%.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales training.
  • Developed, maintained, and utilized diverse client base.
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.

Digital Printing Press Operator

Impresos TESORO
01.2011 - 12.2013
  • Machine Operator: Xerox Printer Versant 80, Duplo DC 616 slitter, creaser, cutter, Epson Surecolor30675 (Large format printer), Ricoh Sawgrass Virtuoso SG1000, Ikonix heat press 16"x24", Ikonix Mug heat press. Magicard Enduro ID card printer.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Reviewed completed orders for quality and accuracy.
  • Performed regular maintenance on press machinery to optimize performance.

Printing Machine Operator

Impresos TESORO
01.2008 - 12.2010
  • Set up and operated printing press machines. Heidelberg GTO 46, Heidelberg Windmill 10x15.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Loaded and positioned unprinted materials.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Promptly removed completed loads from press.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Distributed updated weekly report of project priorities to team members and management.
  • Scheduled preventive maintenance for book block equipment.

Prepress Technician

Impresos TESORO
01.2007 - 12.2007
  • Imported electronic or print files using Adobe PDF and made color, digital image and text corrections.
  • Utilized Adobe Illustrator software and ECRM rip software to prepare jobs for color proofs and print.
  • Worked closely with 6-member team to maintain high standards of quality and encourage repeat business.
  • Operated and maintained image and plate setters.
  • Transferred images from master plates to unexposed plates and immersed plates in developing solutions to develop images.
  • Collaborated on new ways to improve processes and increase productivity.
  • Verified artwork backups on company server prior to making any changes.
  • Punched holes in light-sensitive plates and inserted pins in holes to prepare plates for contact with positive or negative film.

Graphic Designer

Impresos TESORO
01.2004 - 12.2006
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Implemented design feedback from customers and internal stakeholders to improve project outcomes.
  • Completed in-depth product design tests using updated software tools.
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Created artwork for product packaging and promotional materials.
  • Developed original designs for print media, magazines, and newspapers.
  • Applied color theory and composition techniques to construct appealing designs.
  • Developed innovative designs for variety of clients in graphic design industry.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Developed infographics to better communicate complex data.

Proofreader

Impresos TESORO
01.2002 - 12.2003
  • Researched content and grammatical issues to check accuracy of information.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Revised work daily to identify missed mistakes before completing assigned assignments.
  • Followed established guidelines to maintain style quality and consistency in produced content.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Reviewed and edited documents for accuracy of language and style.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Binder and Finisher

Impresos TESORO
03.1998 - 12.2001
  • Machine Operator of: Heidelberg Quickbinder100, Mightylam 2700 laminator, Martin Yale Bindery machine. Electrical Pedal Stapler 1 head.
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Used glue machines to glue endpapers, bindings, backings and signatures.

Education

Bachelor of Arts - Law

National Autonomous University of Nicaragua - UNAN
Leon, Nicaragua
05.2008

Skills

  • Equipment Coordination
  • Quality Controls
  • Contract Negotiation
  • Project Management
  • Problem Solving
  • Materials Management
  • Time Management
  • Estimating Costs
  • Task Delegation
  • Budget Management
  • Customer Relations
  • Critical Thinking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 20 staff members.
  • Achieved customer loyalty and built strong relationships by leveraging HubSpot CRM software.
  • I managed to keep the business operating at a financial break-even point by implementing sales strategies and fostering a win-win relationship. One of the measures taken was to engage all company employees, regardless of their departments, in the sales force to expand the demand for our products and services. This was done despite the profound socio-political challenges that began in Nicaragua in 2018.
  • Expansion of the product and service portfolio by 25% since 2018, achieved through strategic partnerships with other national companies in the graphic arts industry to complement the needs of our existing clients and attract new customers.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Construction Foreman

ESA Construction
03.2021 - Current

Vice President of Operations and Sales

Impresos TESORO
01.2017 - 01.2021

Sales Agent

Impresos TESORO
01.2014 - 12.2016

Digital Printing Press Operator

Impresos TESORO
01.2011 - 12.2013

Printing Machine Operator

Impresos TESORO
01.2008 - 12.2010

Prepress Technician

Impresos TESORO
01.2007 - 12.2007

Graphic Designer

Impresos TESORO
01.2004 - 12.2006

Proofreader

Impresos TESORO
01.2002 - 12.2003

Binder and Finisher

Impresos TESORO
03.1998 - 12.2001

Bachelor of Arts - Law

National Autonomous University of Nicaragua - UNAN

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Ricardo Balcaceres