Summary
Overview
Work History
Education
Skills
LNGG
Certification
Timeline
SOFTWARE & TOOL LANGUAGES
Generic

RICARDO A. GRAND PIERRE

Ottawa,ON

Summary

Detail-oriented professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record in 6+ years of finance and seeking to further my career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Financial Assistant

CANADA BORDER SERVICES AGENCY
02.2024 - 01.2025
  • Assisting effective revenue tracking and resource allocation for IT department
  • Developed financial models; spreadsheets to analyze performance trends
  • Maintained precise records to ensure accurate fiscal reporting and compliance with regulatory
  • Produced monthly reports to analyze spending patterns
  • Developed and managed financial databases for accurate cost control, forecasting, and performance metrics
  • Handling confidential and sensitive information

Manager

Eco-Home Services
04.2019 - 11.2023
  • Suggested improvements in working conditions and equipment to boost team efficiency
  • Reviewed corporate data to identify key trends and patterns
  • Managed approximately 10-20 incoming calls, emails and faxes per day from customers.
  • Coached individuals to enhance technical and soft skills, including communication and teamwork
  • Evaluated emerging technologies for their potential to improve processes and operational efficiency
  • Oversaw project timelines, managed risks, and implemented strategies for timely and successful delivery

Bilingual Sales Representative

Canadian Imperial Bank of Commerce
09.2022 - 02.2023
  • Fluent in French and English, providing exceptional customer service and support to a diverse clientele
  • Accurately entered and maintained customer and sales data in compliance with government regulations
  • Maintain in-depth knowledge of various credit card products, promotions and services
  • Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction and retention

Bilingual Banking Customer Service Representative

Alterna Savings
08.2021 - 08.2022
  • Delivered exceptional service by quickly addressing inquiries and resolving complaints for a positive banking experience
  • Guided clients in opening, managing, and closing accounts while ensuring compliance with bank policies and regulations
  • Maintained accurate client records, updating information in line with banking standards and legal requirements
  • Collaborated with departments to improve service and resolve escalated issues, emphasizing effective teamwork
  • Assisted with various transactions, including deposits and withdrawals, ensuring high accuracy and attention to detail
  • Built and maintained strong client relationships through personalized service, fostering long-term loyalty

Education

Services d'incendie – Programme Préparatoire

Collège La Cité

Business

Algonquin College
12-2026

Skills

  • Project Management
  • Financial Reporting
  • Budget Management
  • Financial Analysis
  • Database entry
  • Decision-Making
  • Problem-Solving

LNGG

Perfectly Bilingual (C-C-E) + Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Certification

First Aid & CPR

Timeline

Administrative Financial Assistant

CANADA BORDER SERVICES AGENCY
02.2024 - 01.2025

Bilingual Sales Representative

Canadian Imperial Bank of Commerce
09.2022 - 02.2023

Bilingual Banking Customer Service Representative

Alterna Savings
08.2021 - 08.2022

Manager

Eco-Home Services
04.2019 - 11.2023

Services d'incendie – Programme Préparatoire

Collège La Cité

Business

Algonquin College

SOFTWARE & TOOL LANGUAGES

Adobe, Access, AML, AS400, Chordiant, Coins, TSD, TS2, Java, Jira, Max, SAP, WealthView, Amongst many other

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