RICA PATRICIA BUENA
Woodbridge,ON
Summary
A current post secondary diploma student taking up Behavioural Sciences with 9 years experience in customer satisfaction and Administrative Human Resources. Looking to explore options and develop practical skillsets in the field of Behavioural Sciences.
Overview
9
9
years of professional experience
Work History
Senior Sales Support Executive & HR Assistant
Alpha Flight Guru
05.2016 - 08.2023
- Focused on the US and Australian market for business and first class flights
- First in line for emergency calls such as crisis with flight bookings at the airpor
- Maintained client information confidentiality when dealing with account details such as credit card and passport details
- Developed strong client relationships through prompt communication and exceptional service quality
- Fulfilled customer support and satisfaction through smooth communication between sales executives and clients, ensuring timely responses to queries
- Created leads with client’s details and specific flight needs and preferences
- Received positive feedback from clients and management for exemplary service rendered
- Interviewed and screened 1st level applicants
- Monitored employee attendance sheets, punctuality and absences, addressing issues in accordance with company policies and procedures
- Organized job caravans and company dinners
Virtual Meeting Expert
EXL Service Philippines Inc
09.2015 - 05.2016
- Dealt with Internal American Express Executives catering to their Virtual meeting needs
- Handled concerns regarding Telepresence meetings in different areas of the world, converting different time zones to eastern standard time, adding jabber lines, and booking meetings.
- Demonstrated strong organizational and time management skills while managing multiple client accounts
Travel Agent and Customer Support
DYNINNO – International Travel Network
04.2014 - 07.2015
- Built flights using Apollo – Global Distribution System
- Dealt with concerns regarding the flight times, airlines, seating arrangements, baggage allowances, and the like
- Sold flight tickets, hotel accommodations and car rentals to both economy and business class clients
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Post Secondary Diploma - Behavioural Science
Seneca Polytechnic
Toronto, ON12.2025
Bachelor of Science - Business Administration Major in Human Resources Development Management
University of San Carlos- Main Campus
Cebu City, Philippines12.2018
Skills
- Analytical problem solver
- Pre-sales support
- Relationship Building
- Customer Order Management
- Lead Generation
- Team Recruiting and Onboarding
- Customer Billing
- Complaint Investigation
Languages
English
Native or Bilingual
Timeline
Senior Sales Support Executive & HR Assistant
Alpha Flight Guru
05.2016 - 08.2023
Virtual Meeting Expert
EXL Service Philippines Inc
09.2015 - 05.2016
Travel Agent and Customer Support
DYNINNO – International Travel Network
04.2014 - 07.2015
Post Secondary Diploma - Behavioural Science
Seneca Polytechnic
Bachelor of Science - Business Administration Major in Human Resources Development Management
University of San Carlos- Main Campus
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