Rica Marish ACUEZA
MA
Summary
Cleaner with experience supporting tidy, safe living spaces through dusting, vacuuming, mopping, bathroom sanitation, kitchen cleaning, laundry, and restocking supplies. Keeps homes and care settings orderly by handling beds, dishes, garbage, recycling, and light organizing with consistent care. Brings practical housekeeping routines and dependable service across daily cleaning tasks.
Overview
12
12
years of professional experience
Work History
Cleaner
KM Care Services Inc.
Winnipeg, MB
01.2026 - Current
- Complete [number] daily cleaning tasks across assigned rooms and common areas.
- Clean floors and interior windows by dusting, vacuuming, sweeping, and mopping to maintain a tidy setting.
- Sanitize bathrooms and kitchens by wiping mirrors, toilets, showers, tubs, appliances, counters, sinks, and cabinet doors.
- Handle dishes, laundry, bed linens, garbage, recycling, and room tidying to keep spaces organized and ready for use.
Broker Support
PSO Manila Pepper Money
Philippines
04.2024 - 01.2026
- Provided [number] weekly application updates to brokers and clients, keeping deal progress clear and timely.
- Coordinated document requests between brokers, clients, and accountants to keep loan files moving.
- Supported credit assessors by gathering broker and client details needed to review active deals.
- Maintained clear, courteous communication with stakeholders while tracking updates across multiple applications.
Customer Service Representative (Inbound Call)- Australia Account
Lounge lovers
Philippines
09.2021 - 10.2023
- Answered customer questions about products and company policies with clear, courteous phone and email communication.
- Supported order placements, delivery updates, appointments, and replacement requests from initial contact through completion.
- Maintained professional, patient service while handling multiple inquiries independently and cooperating with teammates.
Customer Service - General Inquiries (Chat) - Singapore Account
Diversify Offshore Staffing Solutions
10.2019 - 10.2020
- Resolved customer questions about broadband and mobile services through chat, explaining product details and company policies clearly.
- Supported basic technical troubleshooting, guiding customers through common internet issues and next-step actions.
- Managed order, installation, appointment, delivery, and replacement inquiries with patient, organized service coordination.
Customer Service - Technical (Social Media) - Australia Account
Intelenet-Teleperformance
09.2018 - 08.2019
- Managed customer conversations on Facebook, Messenger, and Twitter with clear, courteous communication.
- Answered general inquiries about broadband and mobile service, giving customers accurate information quickly.
- Explained product details and company policies in a patient, professional manner across social channels.
- Troubleshot technical issues and guided customers through basic service steps to resolve common problems.
Technical Support Representative (Social Media Escalation) - USA Account
Harte-Hanks Manila Philippines, Inc.
12.2016 - 07.2018
- Communicated with customers across Facebook, Twitter, Instagram, Amazon, eBay, and YouTube to resolve questions and concerns.
- Troubleshot customer mobile devices and guided users through basic technical fixes.
- Moderated social media content for the account and escalated sensitive issues to the appropriate team.
Technical Support Representative (Chat) Agent - USA Account
HarteHanks Manila Philippines, Inc.
09.2014 - 12.2016
- Troubleshot mobile device issues through chat, walking customers through reset, connectivity, and setup steps.
- Managed replacement concerns by documenting customer details, coordinating follow-up, and tracking case status.
- Applied Escalation handling to unresolved cases and monitored responses until the customer received next steps.
Education
Bachelor's degree - office administration
De La Salle University
Dasmariñas CaviteSkills
Housekeeping quality checks
Cleaning schedule coordination
Supplies inventory control
Customer issue resolution
Escalation handling
Service recovery
Calendar management
Records management
Office correspondence
Work order tracking
Safety inspections
Incident reporting
Timeline
Cleaner
KM Care Services Inc.
01.2026 - Current
Broker Support
PSO Manila Pepper Money
04.2024 - 01.2026
Customer Service Representative (Inbound Call)- Australia Account
Lounge lovers
09.2021 - 10.2023
Customer Service - General Inquiries (Chat) - Singapore Account
Diversify Offshore Staffing Solutions
10.2019 - 10.2020
Customer Service - Technical (Social Media) - Australia Account
Intelenet-Teleperformance
09.2018 - 08.2019
Technical Support Representative (Social Media Escalation) - USA Account
Harte-Hanks Manila Philippines, Inc.
12.2016 - 07.2018
Technical Support Representative (Chat) Agent - USA Account
HarteHanks Manila Philippines, Inc.
09.2014 - 12.2016
Bachelor's degree - office administration
De La Salle University