Rica Kristel Piccio
Etobicoke,ON
Summary
Compassionate non-profit professional with expertise in donor relations, event coordination, communications, and frontline support. Skilled in managing CRM tools, fundraising campaigns, graphic design, and building corporate partnerships, with a focus on community outreach and social change.
Overview
4
4
years of professional experience
Work History
Communications & Fundraising Professional
Sanctuary Toronto
Toronto, Ontario
04.2023 - Current
- Communications & Marketing: Led newsletter creation, social media management (Facebook, Instagram), and website/blog content. Developed and executed email campaigns, donor engagement strategies, and fundraising content using tools like ChatGPT, Mailchimp, and ConcertKit.
- Donor Relations: Managed donation processing and donor stewardship through Salesforce, Zeffy, Silent Partner, and Stripe. Handled tax inquiries, maintained donor records, and led campaign management.
- Graphic Design: Designed marketing assets using Canva, Adobe InDesign, and Adobe Illustrator for social media, emails, campaigns, and events.
- Partnerships & Corporate Relations: Coordinated corporate volunteer groups and cultivated relationships to strengthen partnerships.
- Major Gifts & Grants: Stewarded foundations and major donors, utilizing platforms like Grant Connect and Grant Advance to submit grant applications.
- Events Management: Planned and executed fundraising events, including the "Strides for Sanctuary" initiative.
- Frontline Support: Provided drop-in staffing and community care, working with unhoused individuals and marginalized communities. Engaged in harm reduction, trauma-informed workshops, and intensive CBT therapy support.
- Team Support: Assisted with ad hoc tasks such as Zoom call support, court appointments, tax and ID applications, and housing application case management.
Central Poll Supervisor
Elections Canada & Elections Ontario
Toronto, Ontario
01.2025 - 05.2025
- Supervised a team of 20 election staff, ensuring smooth and compliant polling operations.
- Managed registration, resolved issues on-site, and ensured an accessible and welcoming environment.
- Coordinated breaks, managed logistics, and interacted with party representatives and observers.
Donor & Philanthropy Associate
Covenant House Toronto
Toronto, Ontario
12.2022 - 04.2023
- Supported the donor relations and fundraising team using Raiser’s Edge and Blackbaud CRM to manage donor data, record gifts, and generate reports.
- Helped coordinate donor thank-you processes, tax receipting, and personalized acknowledgments.
- Assisted with direct mail and digital fundraising campaigns to engage monthly and major donors.
- Maintained clean data, tracked donor engagement, and contributed to strategic development planning.
Credit Card Contact Centre Representative
CIBC
Toronto, Ontario
01.2022 - 09.2022
- Acted as the first point of contact for banking inquiries, providing exceptional service and digital solutions.
- Resolved hundreds of client requests per week, with a focus on customer satisfaction and relationship-building.
- Recommended banking products tailored to client needs, supporting their financial well-being.
Leasing Agent Assistant
Centurion Property Associates
Toronto, Ontario
09.2021 - 12.2021
- Handled inquiries from tenants and prospective renters, providing timely and courteous responses.
- Maintained waitlists and booked unit viewings through CRM tools and Microsoft Outlook.
- Followed up with prospects regularly and ensured communication met high customer service standards.
Education
Thriving Non-Profits
06-2025
Aviation
Ottawa Aviation Services
Ottawa, ON12-2019
Diploma in Food Service Worker
CIMT College
Brampton, ON09-2018
Associate of Applied Science - Biblical Studies
Word of Life Bible Institute
Owen Sound, ON08-2015
Individual Professionals
Skills
- Fundraising strategies
- Event planning
- Social media management
- Donor relations
- Project management
- Team collaboration
- Fundraising strategy
- Nonprofit management
- Partnership development
References
References available upon request.
Timeline
Central Poll Supervisor
Elections Canada & Elections Ontario
01.2025 - 05.2025
Communications & Fundraising Professional
Sanctuary Toronto
04.2023 - Current
Donor & Philanthropy Associate
Covenant House Toronto
12.2022 - 04.2023
Credit Card Contact Centre Representative
CIBC
01.2022 - 09.2022
Leasing Agent Assistant
Centurion Property Associates
09.2021 - 12.2021
Thriving Non-Profits
Aviation
Ottawa Aviation Services
Diploma in Food Service Worker
CIMT College
Associate of Applied Science - Biblical Studies
Word of Life Bible Institute
Individual Professionals
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