Rica Marano
Edmonton,AB
Summary
Accomplished Bakery Store Manager with a proven track record at Sobeys Ltd., adept at driving sales through innovative marketing and efficient operational strategies. Skilled in fostering team collaboration and delivering exceptional customer service, leading to increased profitability and customer loyalty. Expert in inventory management and cost reduction, enhancing store performance by over 30%.
Overview
12
12
years of professional experience
Work History
Bakery Store Manager
Primerauno Ltd.
11.2018 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bakery Department Manager
Sobeys Ltd.
08.2017 - 11.2018
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
Bakery Assistant Manager
Sobeys Ltd.
08.2012 - 06.2017
- Enhanced bakery sales by implementing creative marketing strategies and promotional events.
- Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
- Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
- Increased employee morale through effective communication channels resulting in a more cohesive team environment.
- Established strong relationships with vendors to negotiate favorable pricing on high-quality ingredients while maintaining budgetary constraints.
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Streamlined bakery operations for increased efficiency by optimizing staff scheduling, inventory management, and daily production planning.
- Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
Education
Certificate Of Technical Studies - Food And Hospitality
Dela Salle University
Manila, Philippines 03.2007
Bachelor Of Administration - Business Management
Polytechnic University of The Philippines
Manila, Philippines 03.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Languages
English
Professional Working
Timeline
Bakery Store Manager
Primerauno Ltd.
11.2018 - 08.2024
Bakery Department Manager
Sobeys Ltd.
08.2017 - 11.2018
Bakery Assistant Manager
Sobeys Ltd.
08.2012 - 06.2017
Certificate Of Technical Studies - Food And Hospitality
Dela Salle University
Bachelor Of Administration - Business Management
Polytechnic University of The Philippines