Éric Langlois
Montréal,QC
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
3
3
years of professional experience
Work History
Crisis Counselor
Tel-Jeunes
05.2021 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided education on mental health topics and resources to clients.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
Homeless Shelter Psychosocial Worker
Old-Brewery Mission
05.2020 - 05.2021
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Helped clients navigate social services system and access needed resources.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Assisted clients with obtaining housing, employment and support resources.
Education
Doctor of Psychology - Psychology
Université De Sherbrooke
Sherbrooke, QC05.2027
Bachelor of Science - Psychology
Université De Montréal
Montreal, QC03.2022
Skills
- Alliance Building
- Interpersonal Communication
- Reflective Listening
- Crisis Handling
- Suicide Prevention
- Intervention Planning
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Crisis Counselor
Tel-Jeunes
05.2021 - Current
Homeless Shelter Psychosocial Worker
Old-Brewery Mission
05.2020 - 05.2021
Doctor of Psychology - Psychology
Université De Sherbrooke
Bachelor of Science - Psychology
Université De Montréal
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